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Failed to start schedule: Error checking scheduled events instances - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>Recently reinstalled UEB Environment using a temporary IP address. When reconfiguring the new VM to use the proper IP address, schedules stopped working.<br><br>The following error message is displayed when attempting to start them from the UI:<br>Failed to start schedule: Error checking scheduled events instances</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>1) Update the hosts file with the correct IP address by navigating to Configure > Network > Edit Hosts File.<br><br>Alternatively, this can also be corrected from the CLI which is accessed through putty.exe. </p> <pre class="code codeBlock" spellcheck="false" tabindex="0"> [root@lab ~]# cat /etc/hosts 127.0.0.1 localhost.localdomain localhost vCenter-RRC Lab 10.1.8.32 Lab-824S.localdomain Lab-824S</pre> 2) Now, determine whether storage is online by navigating to Configure > Storage and verify the Status. <div><img alt="User-added image" height="87" src="https://us.v-cdn.net/6032361/uploads/migrated/5DA5VGKR68DM/eid-ka01w000000tctd-feoid-00n40000003czqx-refid-0em400000001fxi." width="500" class="embedImage-img importedEmbed-img"></img></div> If storage is online, continue to the next step.<br><br>If storage is offline, run the following command from the CLI which can be accessed through putty.exe. <pre class="code codeBlock" spellcheck="false" tabindex="0"> psql -c "update bp.storage set is_online='t' where storage_name='Internal'"</pre> Alternatively, this can be accomplished using the unitrends-cli.<br>To get the values for your storage, run the <pre class="code codeBlock" spellcheck="false" tabindex="0"> /usr/bp/bin/unitrends-cli get storage</pre> To update storage and return it to an "online" state, run the command as shown below. Your sid (-s), device id (-i) and storage name (-R) should match the values for your storage shown in the output of the previous command.<br>Example: <pre class="code codeBlock" spellcheck="false" tabindex="0"> /usr/bp/bin/unitrends-cli put storage -s 1 -i 1 -o -R '{"name":"Internal"}'</pre> 3) Register the Unitrends system client. (The Unitrends system must be registered as a client to issue certain necessary functions). <pre class="code codeBlock" spellcheck="false" tabindex="0"> update_dpu_client</pre> <br> <h2 data-id="cause"><strong>CAUSE</strong></h2> <p>This condition may occur if the system's ip address is changed outside of the UI. Follow the documented installation instructions to avoid this error.</p> </article> </main>