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Troubleshooting Windows Installer Errors - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>This article describes how to troubleshoot Installation errors from the Windows Installer logs.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <h3 data-id="purpose">Purpose</h3> <p>Troubleshooting Windows Installer Errors</p> <p> </p> <h3 data-id="applies-to">Applies To</h3> <p>Windows 32 and 64 bit Agents</p> <p> </p> <h3 data-id="symptoms-description">Symptoms / Description</h3> <p>This article describes how to troubleshoot Installation errors from the Windows Installer logs.</p> <h3 data-id="resolution-workaround-execution-process">Resolution / Workaround / Execution Process</h3> <p>Windows Installer creates a log in the %temp% directory each time an install package (msi file) is run. </p> <p>Additional granularity for logging can be configured using the Microsoft Technet article: How to enable Windows Installer logging (<a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.microsoft.com%2Fkb%2F223300">http://support.microsoft.com/kb/223300</a>).</p> <p>To generate a verbose log without editing the registry you can install the Unitrends Agent manually from the command prompt using:</p> <p>msiexec /i unitrends_agentx64.msi /l*v .\install.log</p> <p>This will create a verbose installer log called “install.log” in the current directory.</p> <p>Specific troubleshooting steps can be found in the Microsoft knowledge base. </p> <p> </p> <h3 data-id="n-a"> </h3> </article> </main>