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Novel Agents can't find Backup Appliance after IP Change - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Novel Agents can't find Backup Appliance after IP Change</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <h3 data-id="purpose">Purpose</h3> <p>Novell 6.5 and older agents are unaware of DPU IP changes</p> <h3 data-id="description">Description</h3> <p>Unlike most agent based clients with Unitrends, Novell agents acquire some initial configuration upon the first communication with a backup appliance after first installation. When the DPU’s IP is changed for any reason, the novel client will not re-acquire this information automatically.</p> <h3 data-id="resolution">Resolution</h3> <p>Remove and re-install the Novell agent and enter the Unitrends backup appliance information then re-register the client using the RRC. This will reset the Novell system’s associations and agent configuration for backups. This process does not require a reboot of your Novell server and only takes a few minutes and will not impact existing backups on the backup appliance for that Novell server.</p> <h3 data-id="third-party-sources">Third-Party Sources</h3> </article> </main>