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Recovery-602/603/604/713S locking up - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Recovery-602/603/604/713S experiences lockups due to AMD APU turbo mode causing high temperatures</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <p>The Recovery-602/603/604/713S appliances which all use an AMD APU has been seen to lock-up due to AMD's turbo mode for their APU. This setting was not intended for use with the RecoveryOS and should have been disabled at manufacturing. Unitrends has addressed this issue, but some systems may still contain this setting, which can easily be changed in the field.<br><br>Applies To:</p> <ul><li>Recovery-602</li> <li>Recovery-603</li> <li>Recovery-604</li> <li>Recovery-713S</li> </ul> <div> </div> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>Turn off turbo mode for the AMD APU in the BIOS settings by following the steps below:<br> 1. Boot to BIOS: </p> <div>Press <b><Delete></b> repeatedly during POST <p>At the password prompt, enter the "backup". Note, passwords are case sensitive.</p> </div> 2. Navigate to the <b>Advanced</b> tab <b>JumperFree Configuration </b>menu <div><img alt="User-added image" src="https://us.v-cdn.net/6032361/uploads/migrated/63VAVERW04UL/eid-ka01w000000g13u-feoid-00n40000003czqx-refid-0em40000000dm1a." class="embedImage-img importedEmbed-img"></img></div> <div> 3. Set <b>AMD Turbo CORE technology </b>to <b>[Disabled]</b> </div> <div><img alt="User-added image" src="https://us.v-cdn.net/6032361/uploads/migrated/HUWOQ25WCWCZ/eid-ka01w000000g13u-feoid-00n40000003czqx-refid-0em40000000dm1k." class="embedImage-img importedEmbed-img"></img></div> <div> 4. Press <b><ESC> </b>to move back one menu<br> 5. Navigate to <b>Exit </b>tab<br> 6. Highlight <b>Exit & Save Changes</b> and hit <b><Enter></b> </div> <div><b><img alt="User-added image" src="https://us.v-cdn.net/6032361/uploads/migrated/H9NZN32G2SAE/eid-ka01w000000g13u-feoid-00n40000003czqx-refid-0em40000000dm1p." class="embedImage-img importedEmbed-img"></img></b></div> </article> </main>