Recovery-602/603/604/713S locking up - Connect IT Community

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Recovery-602/603/604/713S locking up - Connect IT Community | Kaseya

SUMMARY

Recovery-602/603/604/713S experiences lockups due to AMD APU turbo mode causing high temperatures

ISSUE

The Recovery-602/603/604/713S appliances which all use an AMD APU has been seen to lock-up due to AMD's turbo mode for their APU. This setting was not intended for use with the RecoveryOS and should have been disabled at manufacturing. Unitrends has addressed this issue, but some systems may still contain this setting, which can easily be changed in the field.

Applies To:

Recovery-602
Recovery-603
Recovery-604
Recovery-713S

RESOLUTION

Turn off turbo mode for the AMD APU in the BIOS settings by following the steps below:
1. Boot to BIOS:

Press <Delete> repeatedly during POST

At the password prompt, enter the "backup". Note, passwords are case sensitive.

2. Navigate to the Advanced tab JumperFree Configuration menu

3. Set AMD Turbo CORE technology to [Disabled]

   4. Press <ESC> to move back one menu
   5. Navigate to Exit tab
   6. Highlight Exit & Save Changes and hit <Enter>