Tape Drive Not Found - Connect IT Community

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Tape Drive Not Found - Connect IT Community | Kaseya

ISSUE

Symptom

The tape drive is not seen by Unitrends Backup.

Resolution

Verify the following:

SCSI Termination is in place.
There are no adapters in the connection between the device and the backup system.
Shutdown both the backup system and the device. Power on the device and let it become idle/ready, then power up the backup system.
Make sure that the tape device is LVD/SD if SCSI
The backup system has a 68-pin high density connection for SCSI.
Run the following command to verify that the system sees the SCSI device. You should see 1or more Sequential access devices (tape driver heads) and, if you have a jukebox, a changer:
cat /proc/scsi/scsi | egrep –B 2 “Sequential-Access|Medium Changer”
Run the following to additionally confirm our software recognizes your devices. The output should list your changer as an “/sg*” device and the tapes as “/nst*” devices:
/usr/bp/bin/uarchive-scripts/tape.sh scan
A tape drive status may display, even if the drive is empty. For example based on the output of the above, run the following command with the sg* device indicated. The output should list the data transfer elements (drives) and all slots and their status. If you have a barcode reader additional information will be displayed about barcodes as well.
mt -f /dev/sg5 status