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Tape Drive Not Found - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <h2 data-id="symptom">Symptom</h2> <p>The tape drive is not seen by Unitrends Backup.</p> <h2 data-id="resolution">Resolution</h2> <p>Verify the following:</p> <ul><li>SCSI Termination is in place.</li> <li>There are no adapters in the connection between the device and the backup system.</li> <li>Shutdown both the backup system and the device. Power on the device and let it become idle/ready, then power up the backup system.</li> <li>Make sure that the tape device is LVD/SD if SCSI</li> <li>The backup system has a 68-pin high density connection for SCSI.</li> <li>Run the following command to verify that the system sees the SCSI device. You should see 1or more Sequential access devices (tape driver heads) and, if you have a jukebox, a changer:<br><code class="code codeInline" spellcheck="false" tabindex="0">cat /proc/scsi/scsi | egrep –B 2 “Sequential-Access|Medium Changer”</code> </li> <li>Run the following to additionally confirm our software recognizes your devices. The output should list your changer as an “/sg*” device and the tapes as “/nst*” devices:<br><code class="code codeInline" spellcheck="false" tabindex="0">/usr/bp/bin/uarchive-scripts/tape.sh scan</code> </li> <li>A tape drive status may display, even if the drive is empty. For example based on the output of the above, run the following command with the sg* device indicated. The output should list the data transfer elements (drives) and all slots and their status. If you have a barcode reader additional information will be displayed about barcodes as well.<br><code class="code codeInline" spellcheck="false" tabindex="0">mt -f /dev/sg5 status</code> </li> </ul> </article> </main>