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Cold copy jobs to NAS targets may fail - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Cold copy jobs to NAS targets may fail.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>The following symptoms are associated with this issue:<br>Cold copy jobs scheduled to run monthly may fail with errors indicating that the NAS device is disconnected. Daily cold copy jobs run without incident. <br> </p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>To resolve this issue, upgrade your appliance to version 10.3 or later.</p> <h2 data-id="cause"><strong>CAUSE</strong></h2> <p>When the device cache is not populated, check_ext fails to mount the NAS device before the job runs. </p> </article> </main>