Cold copy jobs to NAS targets may fail - Connect IT Community

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Cold copy jobs to NAS targets may fail - Connect IT Community | Kaseya

SUMMARY

Cold copy jobs to NAS targets may fail.

ISSUE

The following symptoms are associated with this issue:
Cold copy jobs scheduled to run monthly may fail with errors indicating that the NAS device is disconnected. Daily cold copy jobs run without incident.

RESOLUTION

To resolve this issue, upgrade your appliance to version 10.3 or later.

CAUSE

When the device cache is not populated, check_ext fails to mount the NAS device before the job runs.