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Citrix Studio, XenApp, XenDesktop, and VDI VM support - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <p>Understanding Unitrends support for Citrix Studio, XenApp, XenDesktop, and VDI VMs</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p></p> <p>The authority for backing up XenApp and XenDesktop is Citrix. Consult their KB article on "<a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.citrix.com%2Farticle%2FCTX135207">How to Backup and Restore your XenApp/XenDesktop Database</a>."<br><br>The best practice for Citrix Studio, XenApp, XenDesktop, and (essentially, VDI VMs) is to use the Citrix process listed above to generate the backup that is placed in a path where a Unitrends backup can be performed (e.g: using the Unitrends Client Agent to create a File Level Backup). This process is supported by Citrix and Unitrends.<br><br>For details on which Operating Systems and Applications Unitrends supports, review the <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013175417">Unitrends Compatibility and Interoperability Matrix</a>. The <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013189357">Administrators Guide</a> will go into depth on how to deploy the proper agent for best protection.</p> </article> </main>