Error: Unable to create final metadata. This backup copy will now retry. - Connect IT Community

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Error: Unable to create final metadata. This backup copy will now retry. - Connect IT Community | Kaseya

SUMMARY

Troubleshooting steps to resolve an issue with creating or sending final metadata.

ISSUE

The final metadata for the backup, also know as HaCTAR, did not build correctly or was not successfully sent to the target.

The following error message is displayed:

sds_stats message: Failed: Unable to create final metadata. This Backup Copy will now retry to target <target>.

For more information on Hot Backup Copy (Replication) issues see Unitrends KB 5030 - Hot Backup Copy (Replication) Overview, Setup and Error Troubleshooting

RESOLUTION

To debug:

View the recipe log file on the source appliance
View the vaultServer log file on the target.

If the vault server logs show the following:

vaultServer[9.0.0-13.20160516_1900, pid = 12304]: started on Fri Jul 29 2016 13:55:56 EDT (Log level=0)
Jul 29 13:55:56 : [LOG0] vaultServer.c:3277: -=-=- New request for backup : unknown -=-=-
Jul 29 13:55:56 : [LOG0] vaultServer.c:3284: Received request: replication disabled

Verify that tasker is stopped:
```
dispatch status
```
Start tasker on target:
```
/etc/init.d/bp_rcscript start
```

CAUSE

The failure may be due to:

A network failure between source and target
Space problems on the target (devmonitor)
Encryption problems on the target (though most likely a failure would be seen at an earlier phase)