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Error: Unable to create final metadata. This backup copy will now retry. - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Troubleshooting steps to resolve an issue with creating or sending final metadata.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>The final metadata for the backup, also know as HaCTAR, did not build correctly or was not successfully sent to the target.<br><br>The following error message is displayed: </p> <pre class="code codeBlock" spellcheck="false" tabindex="0"> sds_stats message: Failed: Unable to create final metadata. This Backup Copy will now retry to target <target>.</pre> <br>For more information on Hot Backup Copy (Replication) issues see <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013257518">Unitrends KB 5030 - Hot Backup Copy (Replication) Overview, Setup and Error Troubleshooting</a><br> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>To debug: </p> <ul><li>View the recipe log file on the source appliance</li> <li>View the vaultServer log file on the target.</li> </ul> If the vault server logs show the following: <pre class="code codeBlock" spellcheck="false" tabindex="0"> vaultServer[9.0.0-13.20160516_1900, pid = 12304]: started on Fri Jul 29 2016 13:55:56 EDT (Log level=0) Jul 29 13:55:56 : [LOG0] vaultServer.c:3277: -=-=- New request for backup : unknown -=-=- Jul 29 13:55:56 : [LOG0] vaultServer.c:3284: Received request: replication disabled</pre> <ol><li>Verify that tasker is stopped: <pre class="code codeBlock" spellcheck="false" tabindex="0"> dispatch status</pre> </li> <li>Start tasker on target: <pre class="code codeBlock" spellcheck="false" tabindex="0"> /etc/init.d/bp_rcscript start</pre> </li> </ol><h2 data-id="cause"><strong>CAUSE</strong></h2> <p>The failure may be due to: </p> <ul><li>A network failure between source and target</li> <li>Space problems on the target (devmonitor)</li> <li>Encryption problems on the target (though most likely a failure would be seen at an earlier phase)</li> </ul> </article> </main>