Attempts to re-image a Recovery Series appliance from USB media may fail - Connect IT Community

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Attempts to re-image a Recovery Series appliance from USB media may fail - Connect IT Community | Kaseya

SUMMARY

Attempts to re-image a Recovery Series appliance from USB media may fail.

ISSUE

Attempts to re-image a Recovery Series appliance from USB media may fail.

RESOLUTION

To resolve this issue. upgrade your appliance to version 10.3 or later. An option to select a USB drive location will display if the kickstart script does not find the drive in its expected location.

CAUSE

In previous versions, the kickstart script expected the USB device to be in a specific location. If the device was not in that location, the re-image process would fail.