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VMware restore stuck on "preparing restore data" when restoring. - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>When attempting to restore a VMware VM the error below occurs. </p> <pre class="code codeBlock" spellcheck="false" tabindex="0"> "Preparing restore data."</pre> <br> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>Change the algorithm used to determine the available space by running this command. </p> <pre class="code codeBlock" spellcheck="false" tabindex="0"> bputil -p "Configuration Options" EstimateRestoreSize 0 /usr/bp/bpinit/master.ini</pre> <br><br> <h2 data-id="tasks"><strong>TASKS</strong></h2> <p>once set any active restore jobs stuck on this status will need to be cancelled and restarted.<br>Replica functions may restart/retry if left alone but no direct cases to confirm behavior. </p> </article> </main>