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Upgrade fails when upgrading from version 10.2 or older - Connect IT Community | Kaseya
<main> <article class="userContent"> <p> </p> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>When upgrading from version 10.2 or earlier, the upgrade process fails due to a dependency issue with the mono package. This issue only impacts system running on CentOS 6 which are running a dated release.</p> <p>The update failure results will look similar to this:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/SPEJSZN8RC0F/upgrade-mono-failure-jpg.jpg" alt="upgrade_mono_failure.JPG" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>Older versions of the Linux mono package create dependency issues preventing the update of the mono package. This issue prevents the 10.4.10 upgrade from completing successfully.</p> <p>To confirm this issue, use the rpm -qa command to identify the version of the Linux mono package installed. Mono version 4.8 is the problematic package version.</p> <pre class="code codeBlock" spellcheck="false" tabindex="0"><strong>[root@VMware-UB-200-91 ~]# rpm -qa | grep mono<br>mono-winforms-4.8.0-7.el6.x86_64<br>mono-core-4.8.0-7.el6.x86_64<br>dejavu-lgc-sans-mono-fonts-2.30-2.el6.noarch<br>mono-data-sqlite-4.8.0-7.el6.x86_64<br>mono-extras-4.8.0-7.el6.x86_64<br>mono-web-4.8.0-7.el6.x86_64<br>mono-wcf-4.8.0-7.el6.x86_64<br>dejavu-sans-mono-fonts-2.30-2.el6.noarch<br>mono-data-4.8.0-7.el6.x86_64<br>mono-mvc-4.8.0-7.el6.x86_64<br><br>[root@VMware-UB-200-91 ~]# dpu version<br>Unitrends' DPU Kernel 2.6.32-573.26.1.el6.x86_64<br>Version 10.2.0-1.201806180102.CentOS6<br>Installed on Tue 19 Jun 2018 07:27:59 AM IST</strong></pre> <h2 data-id="n-a"> </h2> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>To complete the upgrade, the system must first be upgraded to version 10.4.9 following the Air Gap upgrade process. <strong>If above 10.4.10, or above, see below.</strong></p> <ol><li>Download the 10.4.9 CentOS 6 ISO and place it in the /samba/ shared directory (actual path in the appliance is /backup/samba): <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Ffactoryupdate.s3.amazonaws.com%2FCentOS6%2FROS10492U.el6.x86_64-100720_0037.iso" rel="noopener nofollow">Release 10.4.9 for CentOS6 upgrade ISO File</a> <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Ffactoryupdate.s3.amazonaws.com%2FCentOS6%2FROS10492U.el6.x86_64-100720_0037.iso.md5" rel="undefined nofollow">(md5)</a><br><br></li> <li>Using the article titled <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/unitrends/hc/en-us/articles/360013170037" rel="noopener nofollow">How to upgrade the appliance via Unitrends' media (Air Gap / Offline updates)</a>, continue with the instructions from Step 2, number 2 (Download the upgradeRelease.sh...).<br><br></li> <li>Once the system has been upgraded to 10.4.9, subsequent upgrades can be performed following the standard update process. For more information, see <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/unitrends/hc/en-us/articles/360013269418">How do I update the appliance?</a> </li> </ol><p>If 10.4.10 or higher and this issue presents:</p> <ol><li>Download wget <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=ftp%3A%2F%2Fftp.unitrends.com%2Fsupport%2FHotfixes%2Fmono-5.14.zip">ftp://ftp.unitrends.com/support/Hotfixes/mono-5.14.zip</a> to /root/ of the appliance.</li> <li>unzip /root/mono-5.14.zip</li> <li>yum localinstall mono-5.14/*rpm</li> <li>Update the appliance to the latest release through the UI.</li> </ol> </article> </main>