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Paloalto Networks: Traps has detected a malicious activity! - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <p>When installing or updating the Unitrends Client Agent, Traps prevents the installing of the agent.<br><br><img alt="User-added image" src="https://us.v-cdn.net/6032361/uploads/migrated/LM5IMSLYBK3M/eid-ka03r0000015al4-feoid-00n40000002yvfa-refid-0em3r000000xy3k." class="embedImage-img importedEmbed-img"></img><br>You may find that backups may fail with</p> <p><b>Task failed: Host appears to be up, but had a network related error (-255)</b></p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p><b>Perform the work described in KB 5800 titled <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013249438%3Fq%3DSELECT%2BArticleNumber%252CId%252CSummary%252CResolution__c%252CAttachment__Body__s%252CCause__c%252CNotes__c%252CAttachment__ContentType__s%252CAttachment__Length__s%252CAttachment__Name__s%252CTitle%252CKnowledgeArticleId%252CDescription__c%2Bfrom%2BArticle__kav%2Bwhere%2BPublishStatus%253D%2527Online%2527">Backups are running slowly on servers using anti-virus software</a><br><br>We recommend the following Process Exclusions for Unitrends Client Agent:</b><br> C:\PCBP\WBPS.exe<br> C:\PCBP\WBPR.exe<br> C:\PCBP\bpnetd.exe<br><b> C:\PCBP\agentconfig.exe</b><br> C:\windows\<a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013169257">winexesvc.exe</a><br> <br><b>We recommend the following Directory Exclusions for Unitrends Client Agent:</b><br> C:\PCBP\<br> C:\unicbt\<br> C:\Unitrendsvcbt\<br><br><b>We recommend the following Network Exclusions (to allow communications between the Unitrends Client Agent and the Unitrends Appliance):</b> </p> <ul><li> <b>All Client Agent Backup Types:</b> TCP Ports 1743 - 1749 (to and from the Unitrends Appliance)</li> <li> <b>Client Agent Image-level:</b> TCP Port 443 (to and from the Unitrends Appliance)</li> </ul> </article> </main>