Paloalto Networks: Traps has detected a malicious activity! - Connect IT Community

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Paloalto Networks: Traps has detected a malicious activity! - Connect IT Community | Kaseya

ISSUE

When installing or updating the Unitrends Client Agent, Traps prevents the installing of the agent.

User-added image
You may find that backups may fail with

Task failed: Host appears to be up, but had a network related error (-255)

RESOLUTION

Perform the work described in KB 5800 titled Backups are running slowly on servers using anti-virus software

We recommend the following Process Exclusions for Unitrends Client Agent:
C:\PCBP\WBPS.exe
C:\PCBP\WBPR.exe
C:\PCBP\bpnetd.exe
C:\PCBP\agentconfig.exe
C:\windows\winexesvc.exe

We recommend the following Directory Exclusions for Unitrends Client Agent:
C:\PCBP\
C:\unicbt\
C:\Unitrendsvcbt\

We recommend the following Network Exclusions (to allow communications between the Unitrends Client Agent and the Unitrends Appliance):

All Client Agent Backup Types: TCP Ports 1743 - 1749 (to and from the Unitrends Appliance)
Client Agent Image-level: TCP Port 443 (to and from the Unitrends Appliance)