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Inventory Sync Alerts - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>How to resolve inventory sync alerts from Satori.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>When trying to sync up the client info, HTML5 Web Administrative Interface my give an error message saying the following: <br><br>Inventory full sync completed with 1 warning(s).<br>Date:08/19/2016 02:39 PM<br>Updated:08/24/2016 03:10 PM<br>Alert Source:Process</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p></p> <p>You can now get the reason for the Inventory Sync failure by clicking on the option to run the Inventory Sync:<br><b>Options</b> (gear symbol on top right) > <b>Inventory Sync</b>.<br><br> </p> <p>Alternative options (greater details) are done via and SSH Command Line:</p> <ol><li>SSH to the appropriate appliance. </li> <li>cd /usr/bp/logs.dir</li> <li> <b>grep -i "error\|fail" inventory_sync-*</b><b> </b>- this will find the inventory_sync log that corresponds to the error. </li> <li>Review the output for the resulting errors and failures, and address them accordingly.</li> <li>Sometimes there could be other logs related to the error messages given.</li> </ol><div>For instance, there could be errors like raebpsql.c: in the log. This will relate to rae logs in logs.dir. </div> <ol start="6"><li>Keep following the logs until you find what is causing the problem.</li></ol><h2 data-id="notes"><strong>NOTES</strong></h2> <p>You can run it as this (no need to change directory if used in this way): <b>grep -i 'error\|fail' /usr/bp/logs.dir/inventory_sync-*</b></p> </article> </main>