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MAPI subsystem error creating PST via Outlook 2016 on Kroll Ontrack - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>When you perform a restore with Kroll OnTrack PowerControls for Exchange using Outlook 2016 with some releases of Kroll, you get an error referencing the MAPI subsystem not being available.</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>Kroll Ontrack PowerControls 9.x requires a compatible version of Outlook installed along with the latest service pack for that version. Outlook 2016 is not supported under Kroll 7.x releases and may present this error if attempted. <br> <br>Supported Outlook versions for release 9.x are: </p> <ul><li>Outlook 2010 32-bit</li> <li>Outlook 2013 32-bit</li> <li>Outlook 2016 32-bit</li> <li>Outlook 2019 32-bit (Ontrack v9.3 minimum)</li> </ul> Supported Outlook Versions for release 7.x are: (note, 7.x is no longer supported by Kroll) <ul><li>Outlook 2007 32-bit</li> <li>Outlook 2010 32-bit</li> <li>Outlook 2013 32-bit</li> </ul><br><b>The 64-bit version is of Outlook is <u>not supported</u> under any release. You must uninstall the 64-bit release and install Outlook 32-bit before installing Ontrack Power Controls. </b><br><br>If you have a virtual environment, you can create a Windows Guest VM, and install a supported version of Outlook along with Ontrack for restore purposes. You should allocate or provide a storage location that has enough space and is fast enough to be used for the processing and output of the generated restore files.<br><br> </article> </main>