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Backups fail on ForeFront Threat Management gateway (TGM) server - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Clients with Forefront TMG will not register to a Unitrends backup appliance and will not back up if manually registered without client-side manual edits to the configuration, therefore, redirecting data ports for clients with ForeFront Threat Management Gateway servers is required.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <p>Forefront Threat Management Gateway (TMG) is a Microsoft software firewall service. Clients with Forefront TMG will not register to a Unitrends backup appliance and will not back up if manually registered without client-side manual edits to the configuration.</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>On the forefront system where a Unitrends agent is installed, the file C:\PCBP\master.ini needs to be edited:<br><br>1) In the section [BProfessional]: </p> <ul><li>Locate the item Data=1745</li> <li>Change the value to 1746.</li> </ul> 2) In Frorefront, ensure the following software rules are accommodated: <div>a. Port 1743 incoming from backup appliance IP allowed</div> <div>b. Port 1743 outgoing to backup appliance IP allowed</div> <div>c. Port 1746 outgoing to backup appliance IP allowed.</div> These changes should allow successful registration to the Unitrends backup Appliance and backups should be successful. <h3 data-id="n-a"> </h3> <h2 data-id="cause"><strong>CAUSE</strong></h2> <p>ForeFront TMG uses port 1745 for it’s operations. This conflicts with Unitrends default data port for backups </p> <h2 data-id="notes"><strong>NOTES</strong></h2> <p>For more detailed information on backup failures and performance issues see <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013174757">Unitrends KB 5062 - Backup Failures and Performance Issues</a></p> </article> </main>