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-- The guest operations agent is out of date - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Agent out of date error when trying to authenticate on a VM</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <p>This error happens when you try to authenticate against the protected VM in order to test scripts for IT services or when you try to change the network settings for the snapshots created.</p> <p> </p> <p><img alt="out_of_date0.png" src="https://phdreliabledr.zendesk.com/attachments/token/tgydsntsuhkqkj7/?name=out_of_date0.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p>This occurs because the VMware Tools are not updated. Verify this by checking the summary info in vSphere:</p> <p> </p> <p><img alt="out_of_date1.png" src="https://phdreliabledr.zendesk.com/attachments/token/cwhiogdgq2kjmfu/?name=out_of_date1.png" class="embedImage-img importedEmbed-img"></img></p> <p><br> </p> <p>Right click over the VM and upgrade the VMware Tools, then verify that they are updated and running.</p> <p> </p> <p> </p> <p><img alt="out_of_date2.png" src="https://phdreliabledr.zendesk.com/attachments/token/iimoztmctdymfwu/?name=out_of_date2.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p> </p> <p> </p> <p><img alt="out_of_date3.png" src="https://phdreliabledr.zendesk.com/attachments/token/tycxafzoruiyqo4/?name=out_of_date3.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p>Now, you should be able to authenticate against the VM and create testing scripts:</p> <p> </p> <p> </p> <p><img alt="1.png" src="https://phdreliabledr.zendesk.com/attachments/token/lizsf9m244d8bdf/?name=1.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p> </p> <p> </p> <p> </p> </article> </main>