Ask the Community
Groups
Appliance SNMP agent losing connection with NMS - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>There is a condition where NFS shares present may timeout SNMP communication between the Unitrends appliance and an NMS software.<br> </p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>The solution is to add the following entry “<strong>skipNFSInHostResources true</strong>” in <strong>/etc/snmp/snmpd.conf</strong> and restart <strong>snmpd</strong> service. The full information on this can be found below:<br> </p> <p>SNMP request timeouts when NFS share on remote server is hanging.</p> <p><code class="code codeInline" spellcheck="false" tabindex="0">root# snmpwalk -v2c -cpublic localhost<br>Timeout: No Response from localhost<br>root#</code></p> <p>A feature called <strong>skipNFSInHostResources</strong> was added to skip NFS mounts from filesystem lookup to prevent issues in case the remote resource is not available, from manpage of snmpd.conf:</p> <p><em>skipNFSInHostResources true<br>controls whether NFS and NFS-like file systems should be omitted from the hrStorageTable (true or 1) or not (false or 0, which is the default).<br>If the Net-SNMP agent gets hung on NFS-mounted filesystems, you can try setting this to ‘1’.</em></p> <p>The solution is to add the following entry “<strong>skipNFSInHostResources true</strong>” in <strong>/etc/snmp/snmpd.conf</strong> and restart <strong>snmpd</strong> service.</p> </article> </main>