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SharePoint backup failed when user account name or password is incorrect. - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>SharePoint 2007/2010/2013/2016 backup failed when user account name or password is incorrect.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <p>SharePoint 2007/2010/2013/2016 backup failed when user account name or password is incorrect.</p> <p>SharePoint backup is failing with summary output as follow:</p> <pre class="code codeBlock" spellcheck="false" tabindex="0"> Application: SharePoint Operation: SharePoint Full Reference Log: /usr/bp/logs.dir/rae-77.log Command Failed: Verifying SharePoint User Credentials ----- Client Messages ----- User account credentials are not valid (SQLTEST\users1): - Returned HRESULT = 0x8007052e - Error text: The user name or password is incorrect. Occurs when user credentials provided by Unitrends Administrator Interface (RRC) are not valid or account is locked. - Resolution: Provide different user credential, check is account was locked due incorrect password. ----- End Client Messages -----</pre> <p> </p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p></p> <ol><li>Unlock SharePoint backup account by using Active Directory Users and Computers interface;</li> <li>Verify that user name and password entered correctly using the Unitrends interface</li> </ol><h2 data-id="cause"><strong>CAUSE</strong></h2> <p></p> <ul><li>SharePoint backup account name that was entered in the Unitrends interface</li> <li>Does not exist on domain;</li> <li>The password is mistyped and entered incorrectly;</li> <li>The account has been locked out after multiple unsuccessful attempt to login to the domain.</li> </ul><h2 data-id="notes"><strong>NOTES</strong></h2> <p>For more detailed information on backup failures and performance issues see <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013174757">Unitrends KB 5062 - Backup Failures and Performance Issues</a></p> </article> </main>