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System Writer and 'MSMQ Writer seem to get stuck in a "Waiting for completion - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object. AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol. Access is denied.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>System Writer and MSMQ Writer seem to get stuck in a "Waiting for completion". Resetting them does not resolve the issue</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>This is a known Microsoft issue of related to Event ID 513 when running VSS in Windows Server. The resolution is posted in <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fhelp%2F3209092%2Fevent-id-513-when-running-vss-in-windows-server">Microsoft Help Article 3209092</a><br> <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fhelp%2F3209092%2Fevent-id-513-when-running-vss-in-windows-server">https://support.microsoft.com/en-us/help/3209092/event-id-513-when-running-vss-in-windows-server</a><br><br>Once completed, please run a new 1-Time Full (on demand) backup.</p> <h2 data-id="cause"><strong>CAUSE</strong></h2> <p>Unitrends uses the NT AUTHORITY\SERVICE (also known as the local SYSTEM account) to conduct the backups. However, when you review the Microsoft Event Viewer > Application logs, you find the following error:<br> </p> <div><b>Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.<br><br>Details:<br>AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.<br><br>System Error:<br>Access is denied.</b></div> <br><br> </article> </main>