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Hyper-V 2012 backup errors with "An error was encountered while getting version of the VM" - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>When attempting to backup a Hyper-V VM, the following error is presented:<br><br>----- Summary Messages -----<br>Hyper-V CBT filter driver was loaded successfully for VM {XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}.<br>----- End Summary Messages -----<br>----- Error Messages -----<br>An error was encountered while getting version of the VM<br>An error was encountered while getting version of the VM<br>----- End Error Messages -----<br>----- Client Messages -----<br>STARTING HYPER-V FULL BACKUP VM {XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}<br>Hyper-V CBT filter driver library interfaces were loaded successfully.<br>----- End Client Messages -----</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>1) Log into Powershell<br><br>2) run Get-VM <br><br>3) Should list output of all VMs running on node. If you receive error stating that Get-VM command is not valid then Hyper-V Powershell module is not installed. Customer must install Hyper-V Powershell module for backups to work.<br><br><img alt="Hyper-V Powershell Module" height="354" src="https://us.v-cdn.net/6032361/uploads/migrated/R2KQWGG1XTS9/eid-ka01w000000tdhc-feoid-00n40000003czqx-refid-0em400000001c37." width="500" class="embedImage-img importedEmbed-img"></img></p> </article> </main>