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Certain RDX device models may report a dock serial number rather than a disk serial number, leading to cold copy scan failures - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Certain RDX device models may report a dock serial number rather than a disk serial number, leading to cold copy scan failures.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>Certain RDX device models may report a dock serial number rather than a disk serial number, leading to cold copy scan failures.</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>To resolve this issue, upgrade your appliance to version 10.3 or later. </p> </article> </main>