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Agent Not Active on Asset - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <h2 data-id="symptom">Symptom</h2> You may receive UI alerts that indicates a client is no longer listening to connections and/or the agent is not active on an asset. <h2 data-id="possible-causes">Possible Causes</h2> <ul><li>Unitrends Agent is not properly installed on the server / asset</li> <li>The agent service is not running</li> <li>The agent service is not actively listening on port 1743</li> </ul><h2 data-id="resolution">Resolution</h2> <ul><li>Verify the Unitrends Agent is installed on the server</li> <li>Verify the agent service is running and listening on port 1743.</li> <li>For more troubleshooting tips on network connection issues, see <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013175517">Could not connect to BP Agent on client X</a>.</li> </ul> </article> </main>