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Cannot ssh into recovery appliance: ssh: error while loading shared libraries - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Details about installing missing libraries for ssh</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <h3 data-id="purpose">Purpose</h3> <p> </p> <h3 data-id="description">Description</h3> <p>When you try to log into the Recovery appliance you get an error “<b>ssh: error while loading shared libraries</b>”</p> <p> </p> <h3 data-id="cause">Cause</h3> <p>ssh is missing needed libraries.</p> <p> </p> <h3 data-id="resolution">Resolution</h3> <p>From the DCUI “Direct console user interface” do the following:</p> <ol><li>Get command prompt by typing “ctrl-alt then F2”</li> <li>Log into the appliance <ol><li>root</li></ol></li> <li>Use the yum command to install the missing libraries. <ol><li>yum reinstall *keyutils*</li> <li>yum reinstall *libfips* #(if yum reinstall *libfips* finds no packages, then run yum install libfipscheck.so.1)</li> <li>when prompted by yum enter “y” to install the packages.</li> </ol></li> <li>Start ssh “service sshd start”</li> </ol><p> </p> <p>At this point you should be able to ssh into the recovery appliance again.</p> <p> </p> <h3 data-id="third-party-sources">Third-Party Sources</h3> </article> </main>