How to add or register a new appliance to the Backup Portal - Connect IT Community

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How to add or register a new appliance to the Backup Portal - Connect IT Community | Kaseya

SUMMARY

Follow these steps to add a new Unitrends Recovery series appliance or Unitrends Backup VM to the Backup Portal.

RESOLUTION

Adding a new Unitrends Appliance to the Backup Portal is a two step process.

First, copy the Backup Portal ID from the Backup Portal.

Second, access the Unitrends Appliance and use the Backup Portal ID to register the appliance to the portal.

Copy the Backup Portal ID

Log in to the Backup Portal
Navigate to Appliances > New +
Add a new organization or select an existing organization from the drop down list.
Click Next and copy the ID provided. This ID will be used on the Unitrends appliance to register the appliance to the Backup Portal. (This function support Unitrends appliance version v.10.5.6 and newer).

Note: For Unitrends appliances running versions prior to v.10.5.6, select MANUAL INSTALL and copy the curl command using the Copy link. See Register the Backup Appliance (v.10.5.5 and prior) to complete the process.

Register the Backup Appliance (v.10.5.6 and newer)

Log in to the Unitrends Appliance
Navigate to Configure > Edit
Add the Backup Portal ID (Backup.net ID) copied from the Backup Portal earlier.
Navigate back to the Backup Portal and confirm that the new Unitrends Appliance is now available in the Backup Portal.

Register the Backup Appliance using the curl command (v.10.5.5 and prior)

Use an SSH client such as PuTTY to access the Unitrends system at the command line level. Note: Ensure you have the OS password to access the Unitrends system’s command line. The OS password may differ from the password used to access the User Interface.
Paste the curl command which was copied from the Backup Portal.
Navigate back to the Backup Portal and confirm that the new Unitrends Appliance is now available in the Backup Portal.

***If the Unitrends Backup Portal agent installation fails, confirm that the Unitrends appliance is allowed unfiltered outgoing communication through the firewall. SSL traffic filters or deep packet inspection (DPI) traffic filters must be disabled for tcp port 443 to ensure proper communication from the Unitrends appliance to the Backup Portal during the registration process.***