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Unable to apply a registration code or a promo code - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Selecting the Update button does not show the registration page</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>When navigating to selecting the License > Upgrade screen to apply a new SRN number or promo code, the registration page is not shown. </p> <p>Select your asset > Edit > License > Upgrade<br><img alt="User-added image" height="377" src="https://us.v-cdn.net/6032361/uploads/migrated/LUQ1JX3KVW9Q/eid-ka01w000000tcgc-feoid-00n40000002yvfa-refid-0em1w000000rlyb." width="500" class="embedImage-img importedEmbed-img"></img></p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>Make sure <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013256518">pop-ups are allowed</a>. <br><br>Pop-up blockers will prevent the next screen from displaying.<br><br><img alt="User-added image" height="392" src="https://us.v-cdn.net/6032361/uploads/migrated/8FHUXKD8C55B/eid-ka01w000000tcgc-feoid-00n40000003czqx-refid-0em1w000000rlyg." width="500" class="embedImage-img importedEmbed-img"></img><br><br> </p> </article> </main>