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Failed: Device 'eSATA' not connected (ensure connection and rescan) - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Update to 10.3.5 may cause disk prepare failures for cold copies (single disk archive)</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>After update to 10.3.5, both multi and single disk docks fail to prepare disk media for cold copies (archives).</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p></p> <p><b>*** Caution: For advanced users only. ***</b></p> <p><b>*** May cause un-repairable damage! ***</b></p> <h2 data-id="for-single-disk-jobs"> <br><br>For single-disk jobs:</h2> <p># Determine your single dock archive device<br>/usr/bp/bin/hotplug scan</p> <p># [workaround] prepare single dock drive device<br># e.g. /usr/bp/bin/uarchive-scripts/prepare.sh /dev/sdf test-name<br>/usr/bp/bin/uarchive-scripts/prepare.sh [device] [label]</p> <p>Replace [device] with the device as seen in the example, and [label] with the device label, also seen in the example.</p> <p> </p> <h2 data-id="for-multi-disk-jobs">For multi-disk jobs:</h2> <br>/usr/bp/bin/uarchive-scripts/prepare.sh "Recovery Archive" [label] <p>This should be resolved in a coming release, negating the need to run this CLI-based workaround.</p> <p>Replace [label] with the device label as seen in the example.</p> <h2 data-id="cause"><strong>CAUSE</strong></h2> <p>Change made in 10.3.5 code.</p> <h2 data-id="notes"><strong>NOTES</strong></h2> <p>See also KBs <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013176097">6700 (Recover Archive Unit)</a> and <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013188317">6707 (USB attached single disk archive)</a><br><br><b>EXAMPLE of Output for /usr/bp/bin/hotplug scan</b><br><img alt="User-added image" src="https://us.v-cdn.net/6032361/uploads/migrated/5MJPSENMOO6N/eid-ka01w000000kgc7-feoid-00n40000003czqh-refid-0em1w000000lrum." class="embedImage-img importedEmbed-img"></img><br><br>EXAMPLE of Output for /usr/bp/bin/uarchive-scripts/prepare.sh [device] [label]<br><br><img alt="User-added image" src="https://us.v-cdn.net/6032361/uploads/migrated/JMDUNUNJJAIG/eid-ka01w000000kgc7-feoid-00n40000003czqh-refid-0em1w000000lrul." class="embedImage-img importedEmbed-img"></img></p> </article> </main>