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Connection failure: Server version '' at 'https://192.168.X.X:443/sdk/vimService.wsdl' unsupported. - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>There is a connection failure when attempting to launch a VM guest backup through vSphere.<br><br>The error below is presented in the VProtect Messages.<br> </p> <pre class="code codeBlock" spellcheck="false" tabindex="0"> Connection failure: Server version '' at '<a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2F192.168.X.X%3A443%2Fsdk%2FvimService.wsdl%27">https://192.168.X.X:443/sdk/vimService.wsdl'</a> unsupported.</pre> <br> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>Verify the IP address in the host file is correct for vCenter and all ESXi servers.</p> <h2 data-id="cause"><strong>CAUSE</strong></h2> <p>The Unitrends system is not able to connect to vSphere to request a snapshot for the protected VM.</p> </article> </main>