Ask the Community
Groups
Error: App aware snapshots enabled, but failed to create guest snapshot. Aborting backup. - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Failed to connect with guest for guest vss operations. There was an error in communication.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p><br>This article applies to VMware 6.5.<br><br>AppAware backups failed to create a snapshot for VMware 6.5 virtual machine.</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p><br>Upgrade the Unitrends system to version 9.1 or higher for VMware 6.5 support.<br><br> </p> <h2 data-id="cause"><strong>CAUSE</strong></h2> <p><br>Unitrends system versions 9.0 and prior do not include the VDDK calls required for vSphere 6.5.</p> </article> </main>