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Customer Found Defects for Recovery Series and Unitrends Backup 10.0.0-2 through 10.2 - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Customer Found Defects for Recovery Series and Unitrends Backup 10.0.0-2 through 10.2.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>The following article lists defects that were found by customers and resolved. Click individual defects to view their dedicated KB articles. <br><br>For a list of resolved security vulnerabilities, see <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013271818">KB1150</a>.</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p></p> <table border="1"><caption><b>10.2</b></caption> <tbody><tr><td colspan="1" rowspan="1"><b>Backup</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013171697">Snapshots may be left behind in the Storage Repository when disks are excluded from Xenserver backups</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013171717">Excessive memory usage by AHV backup processes may cause large AHV backups to fail</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013171877">Backups of aliased Windows assets may fail</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Cold Backup Copy / Archiving </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013268118">Cold copies imported to version 10.1 appliances may not be recoverable</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013269998">Misleading error messages may result from successful cold backup copy imports from tape archives</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013268178">Cold copy imports from tape may fail following upgrade to 10.1</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013171997">eSATA disks formatted by the appliance after attachment as backup copy targets may appear to still contain data</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013278278">Attempts at formatting tape devices for use as backup copy targets may fail</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013269918">Error messages may incorrectly identify disconnections as the cause of cold copy failures</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013152037">Cold copy operations may hang indefinitely if there is no free space on the media</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013269898">Large cold copy jobs to tape targets may fail</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013172797">Unitrends appliances may misidentify iSCSI LUNs as eSATA devices following backup copy target media scan</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013150457">Tape imports may fail with input/output errors</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013269218">NAS backup copy targets may need to be re-added following temporary connection loss</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Copy Data Management </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013247618">Data copy access job failure may occur when the job contains multiple VMware backups with similar instance IDs</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013182217">The Power On Timeout option for data copy access jobs may be limited to a maximum of 60 minutes</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Database </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013148757">The database maintenance script may fail to run, eventually leading to a decline in appliance performance</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013151757">Database failures may cause core dumps in other utilities</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013181257">Database maintenance may either fail to run or run successfully and produce a misleading "already-running" error</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Disaster Recovery</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013150617">Backup copies may not be recoverable from the new appliance following disaster recovery</a></li></ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Recovery / Restore</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013182777">Large numbers of sub-directories may cause errors when attempting file level recovery</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013170337">Recovery may fail for backups of Hyper-V VMs on SMB</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Replicas</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013266538">Windows replica creation may fail if a VM with no UUID is present on the VMware host </a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013266518">Windows replica creation may fail for assets containing storage volumes whose names include apostrophes</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Reporting </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013173597">Ticket creation for ConnectWise Manage 2018.3 or 2018.2 may fail</a></li></ul></td> </tr><tr><td colspan="1" rowspan="1"><b>SNMP</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013247758">Unitrends appliances deployed on HP Proliant systems as installable software may experience SNMP agent failures</a></li></ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Unitrends Agents</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013156897">The Windows agent may fail to push install on x86 Windows 10 assets when domain administrator credentials are used</a></li></ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Unitrends Cloud </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013172817">Backup copies to Unitrends Cloud targets may experience multiple unsuccessful retries</a></li></ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Upgrade </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013268158">Updates may fail for Unitrends Backup appliances deployed with Exagrid CIFS storage</a></li></ul></td> </tr><tr><td colspan="1" rowspan="1"><b>User Interface</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013279758">Edits to data copy access jobs may fail to save </a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013173617">Duplicate data copy access jobs may appear under the job manager tab </a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013182237">Exclusion settings may misleadingly suggest that full regular expression functionality is supported</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013260918">The progress bar representing a cold copy job may appear to exceed 100%</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013182137">Assets that were originally added via resolvable hostnames may demand IP addresses in the Edit Asset dialog</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013248298">Jobs may not appear in the Jobs Calendar if the client browser timezone is not the same as the appliance time zone</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013150477">Selecting an appliance storage device may preclude storage devices on other managed appliances from being edited until the UI is refreshed</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013181277">A backup may have the same node ID as its copied counterpart, resulting in items missing from the data copy access job inventory tree</a></li> </ul></td> </tr></tbody></table> <table border="1"><caption><b>10.1.1-3</b></caption> <tbody><tr><td colspan="1" rowspan="1"><b>Backup</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013248618">Unitrends Backup appliances deployed as installable software could experience bputil errors and space issues</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013173577">Abnormally large log files were caused by interrupted Hyper-V backups</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Cold Backup Copy / Archiving</b></td> <td colspan="1" rowspan="1"><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013248198">NAS cold copy targets that were out of space could fail to purge</a></td> </tr><tr><td colspan="1" rowspan="1"><b>Database </b></td> <td colspan="1" rowspan="1"><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013182817">High log levels could lead to space issues and subsequent database crashes</a></td> </tr><tr><td colspan="1" rowspan="1"><b>Configuration </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013157677">Special characters in an appliance's root user password precluded it from being managed by another appliance</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013261238">SNMP defaults restrict compatibility with SolarWinds SAM</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013151057">Storage disks with similar names to previously added disks could not be successfully attached to the appliance</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Recovery / Restore </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013266618">I/O errors would prevent the import and recovery of all files, including those not directly affected, from the tape</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013277358">Unsuccessful disk migration could cause Hyper-V instant recovery failures</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013247038">Issue could cause poor Hyper-V instant recovery performance and prevent successful teardown</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013173557">Files recovered from Unitrends Cloud may be mislabled with all-lowercase filenames</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Replicas</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013182757">Windows replicas that were created for assets that did not initially have backups could not be removed from the appliance</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013148057">Windows replicas on Recovery Series appliances could not be brought into live mode</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013277378">Windows replica recovery could fail with an error message that misleadingly suggests a change in disk configuration is responsible for the failure</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013245478">VM replica UI elements may be hidden on Recovery Series appliances</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Reporting </b></td> <td colspan="1" rowspan="1"><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013173757">Capacity report displayed incorrect data when both SQL and Hyper-V roles were enabled on protected Windows servers</a></td> </tr><tr><td colspan="1" rowspan="1"><b>Upgrade</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013182737">XenServer assets could not be viewed from the Protect tab following update</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013155837">606-800 series appliances could not be successfully updated</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>UI</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013265858">Entries in the NTP server list could not be removed</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013261218">Jobs page of appliances configured for cross-copy could be slow to load</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013180457">Confirmation dialog for removing a source appliance from a target did not warn users that the source's backups would be removed</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013170417">Add Virtual Host dialog specifically requested an IP address when either an IP address or a resolvable hostname would have sufficed</a></li> <li> <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013245778">Recover page on manager appliances could be slow to load</a> </li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013265978">Backup Copy Hot Targets reports were sent even though hot backup copy was not configured</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013252338">Slow loading of the inventory during the backup job creation process could cause a variety of issues related to backup and retention</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013169517">Minor UI issues resolved in version 10.1.1-3 </a></li> </ul></td> </tr></tbody></table><table border="1"><caption><b>10.1</b></caption> <tbody><tr><td colspan="1" rowspan="1"><b>Backup</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013249378">Backup failures may occur as a result of memory issues</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013277798">Recovery Series appliances may experience backup failures caused by space issues</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013159797">Vmware backup jobs "waiting on client data" may accumulate in the queue</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013250098">The appliance may erroneously attempt an incremental backup following VM configuration change</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013266598">Concurrent VMware backups may fail with NBD_ERR_INSUFFICIENT_RESOURCES</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013264358">Backup jobs that recur on the first day of the month may have duplicates</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013181357">NDMP backups may fail if the password contains special characters</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013276158">Scheduled VMware backups with regular expression filters may sporadically fail to run</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013178857">Space issues may occur on the appliance as a result of inaccurate free space calculation</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Cold Backup Copy / Archiving </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013277778">Cold copy performance may decline following migration to CentOS 6</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013268038">Cold copy data may appear to take up space even after it has been erased</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013177177">Encrypted cold copies may sporadically fail</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013245318">Cold copy times may be unusually long for appliances running version 9.2 or earlier</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013264338">Cold copy times may be unusually long due to unnecessary processes consuming appliance resources</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013168057">Cold backup copy job descriptions may not be updated after the name of the job is changed</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013172037">Cold backup copy operations may use the wrong device when multiple archive devices are configured</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013176277">Preparing disk media in an RXDA equipped appliance may return: "Failed: 1 drive was added; prepare media manually to use this configuration"</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Hot Backup Copy / Replication</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013278298">Hot Copy or restore failures may result from Hyper-V synthetic backups when non-default deduplication block size is used</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013262458">Backup copy bandwidth throttling schedules may not allow midnight to be selected as an end time</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Recovery / Restore </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013247118">Restore target assets cannot be sorted when creating a file level recovery job</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013262478">File level recovery of Linux assets from incremental backups may fail</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013278818">eSATA backup storage used in Linux Deployable UB (Metal) implementations may be inappropriately returned as a cold copy archive device </a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Reporting </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013172017">Exported backup history reports can only display up to 5000 individual files </a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013181317">SNMP trap notifications for backup failures may fail to generate</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013177157">Details may not properly display in the Weekly Status report</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013176777">The appliance may generate misleading alerts when application data is protected at the asset level</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013260938">The appliance may generate misleading alerts regarding volume changes</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>UI</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013168137">The backup copy cold target list is limited to 32 targets</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013168097">A single VM from a newly added clustered ESX host may fail to display in the appliance UI</a></li> <li> <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013148417">There is no meaningful error message for when a permission restricted file cannot be added to an inclusion/exclusion list</a> </li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013247958">If the top entry in a column of regex filters is deleted, the filter at the bottom of the column may also be deleted</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Unitrends Agents </b></td> <td colspan="1" rowspan="1"><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013267038">Agent Push may fail when credentials contain spaces or special characters</a></td> </tr><tr><td colspan="1" rowspan="1"><b>Unitrends Cloud </b></td> <td colspan="1" rowspan="1"><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013264378">Unitrends cloud customers may receive misleading backup copy suspension notifications</a></td> </tr><tr><td colspan="1" rowspan="1"><b>Upgrade </b></td> <td colspan="1" rowspan="1"><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013262638">CentOS 5 to 6 migrations may fail</a></td> </tr></tbody></table><table border="1"><caption><b>10.0.0-5</b></caption> <tbody><tr><td colspan="1" rowspan="1"><b>VMware Backup</b></td> <td colspan="1" rowspan="1"><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013277538">In 10.0.0.-2, roll-up of VMware incrementals may produce a malformed synthetic full backup. </a></td> </tr></tbody></table><table border="1"><caption><b>Windows Agent Release 10.0.0-3</b></caption> <tbody><tr><td colspan="1" rowspan="1"><b>Windows Agent </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013170757">Deleted files on Windows systems may misleadingly appear available for recovery following backup</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013151837">Recovery of a VM to its original location would fail if the VM was created in the Windows default location</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013182677">Backup of Hyper-V configuration 6.2 or higher VMs may fail if the appliance is version 9.2 or older and the Hyper-V server is running agent version 10.0 or newer</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013244938">Attempts to back up AzMan as a VM may result in errors</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013180757">The general configuration setting (master.ini) for expanding the Windows change journal may no longer work</a></li> </ul></td> </tr></tbody></table><table border="1"><caption><b>10.0.0-2</b></caption> <tbody><tr><td colspan="1" rowspan="1"><b>Backup</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013168297">Backup synthesis may take too long to complete</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013278858">Backups may fail because of clustered Hyper-V VM scheduling that should not be allowed by the UI</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013166997">SQL 2000 backups may fail</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013246218">Full backups of Hyper-V nodes may take too long to complete</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013168237">Appliances retaining large numbers of failed backups may experience a sudden increase in backup failure rate</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013150197">SQL backup failures may occur alongside SQL database crashes</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013264418">App-aware backups for ESX 6.0 VMs may fail</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013264658">Backups may fail because of a buildup of unused space reservations</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013249258">Successful full backups may be inaccurately labeled with warnings</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Hot Backup Copy / Replication</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013266978">Hot backup copies may become stuck in a failure/retry loop</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013150677">Hot backup copies may fail because of metadata corruption on the target</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013276178">9.2.0-2 appliances may experience replication issues</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Recovery / Restore </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013168337">The list of available target volumes for NDMP recovery may be incomplete</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013249418">Attempts to recover backups copied to tape may fail</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013251718">Attempts to recover archives imported from alternate appliances may fail</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013168317">Imported tape backup copies may fail recovery</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013155177">File level recovery of Exchange backups may fail</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Reporting </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013264438">There is no option to specify a custom from address for e-mail reporting</a></li></ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Security </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013264618">Security issues resolved in release 10.0</a></li></ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Storage</b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013249478">NAS configuration may fail in environments that restrict ICMP</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013264638">Log data may accumulate and cause space issues</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013276238">Space issues may occur on the appliance due to backup unhashing failure</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013168277">Exablox NAS devices cannot be configured as stateless storage</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013178977">Failed Amazon S3 cloud storage mounts may produce a misleading error message</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>UI </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013168377">Job inventory settings may not display correctly in Firefox V53</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013276218">Values entered into the recurrance field for creating a schedule may display incorrectly</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013264458">The UI may not clearly indicate the risks associated with disabling encryption</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013161437">The UI may not sufficiently inform monitor users of their limitations</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013263498">XenServer VM names may not display on the Recovery page</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013276198">Sort by progress under the Active Jobs tab may not work properly</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013264558">Storage may disappear from the UI</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013168357">Text in dialog boxes may not wrap correctly</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013249398">The backup copy target list may become too large to close</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013175237">Backup IDs may not be visible in the Backup Catalog</a></li> </ul></td> </tr><tr><td colspan="1" rowspan="1"><b>Upgrade </b></td> <td colspan="1" rowspan="1"> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013264498">Updates to version 9.1 may result in kernel panic </a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013264578">Following update to 9.1.1-2, traffic may not be routable through OpenVPN</a></li> </ul></td> </tr></tbody></table> </article> </main>