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Image level backups failing "conflicting File backup job is already in progress"
* Confirm all active WBPS processes are closed via task manager * stop BP_agent service * remove any dword backups records from key in the registry HKEY_LOCAL_MACHINE\SOFTWARE\UNITRENDS_DATA\RunningBackups Example * Once cleared there should be no entries * start BP_agent * Ensure that all VSS Writers are in a stable state…
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How to: Configure Interoperability between SentinelOne and Unitrends
Malware is designed to modify or destroy your data. Unitrends is designed to protect and restore your precious data. SentinelOne doesn’t know the difference between the bad guys and Unitrends, it just knows something is trying to touch something, that it believes shouldn't. Therefore, you will need to show SentinelOne what…
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NAS asset is backing up more data than is on the NAS
Starting in 10.4.10, any newly created schedules for NAS assets do not have the correct InclName in the schedule profile which will lead to the backup job attempting to back up the entire appliance file system. This issue has been fixed in 10.4.11 but attempting to retroactively fix any existing schedules will not happen.…
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Hyper-V 2012 backup errors with "An error was encountered while getting version of the VM"
ISSUE When attempting to backup a Hyper-V VM, the following error is presented: ----- Summary Messages ----- Hyper-V CBT filter driver was loaded successfully for VM {XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}. ----- End Summary Messages ----- ----- Error Messages ----- An error was encountered while getting version of the VM…
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After migrating to SQL 2014 the error "writer was not found"
SUMMARY Unable to perform a backup of database 'xxxxx', instance 'xxxxx' (writer was not found): The problem occurred while trying to connect SQL Server VSS Writer. ISSUE After migrated from an older SQL database to SQL 2014, the follow error is received. ----- Error Messages -----Unable to perform a backup of database…
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HP UX backup failed with error "Value too large to be stored in data type”
SUMMARY Backup of files over 2GB in size fail ISSUE The Unitrends agent version 1.7.1h for HP-UX does not include support for files over 2GB in size. RESOLUTION 1. Login to the HP UX server where this error is occurring. 2. Change the directory to the location where the Unitrends agent is installed. cd /usr/bp 3. Change to…
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Quiesce settings for host-level backups
ISSUE For host-level backups of VMware, AHV, and XenServer VMs, quiesce settings determine how the VM is brought to a consistent state in preparation for backup. (Quiesce settings do not apply to Hyper-V VMs.) Unitrends provides these quiesce settings: crash consistent, application consistent, and application…
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How to change the number of concurrent backups
SUMMARY Change the number of backups that can run at the same time ISSUE A backup system can run backups concurrently however the maximum number of concurrent backups is limited by the feature string. This prevents the system from running more backups concurrently than it is designed to handle and thus prevents unnecessary…
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How to clear stale jobs in UB
SUMMARY How to clear hung backup jobs ISSUE How to clear stale jobs which show active (hour glass) but are no longer warning. RESOLUTION *** Caution: For advanced users only. *** *** May cause un-repairable damage! *** Run this command to update a hung or stale backup job which is showing as active however is not…
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Pre-backup and post-backup commands
SUMMARY How to run pre-backup and post-backup commands on agent-based systems protected by asset level backups using the Unitrends agent. ISSUE A pre-backup command will call a custom script originating from the server where the backup will be taken, generated for unsupported applications such as a MySQL database. The…