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Backup Protect

Protect

Compatibility and Interoperability Matrix: What OS and Applications are supported and what kind of protection is available (Hot/Cold/Dissimilar Bare Metal, File Level)?
SUMMARY Provides information about operating systems, platforms, and applications that are supported by Unitrends. It also includes supported peripherals which can be used for Archiving. ISSUE Purpose The information included is intended as a guide in the configuration of systems for Unitrends’ products. It is not intended…
Backups fails with message "Timed out waiting 3 minutes to Retry"
SUMMARY This article addresses how to resolve when a backup or restore job fails with the message “Timed out waiting 3 minutes to Retry, and a reboot of the client does not resolve the issue. ISSUE The root cause of a backup or restore failure could be either network related or port 1743 is locked down. RESOLUTION To…
Exchange logs are not truncating
SUMMARY Exchange logs are not truncating ISSUE Purpose This article addresses an issue where Exchange backups are successful but the Exchange logs are not being truncated after the backup. Applies To MS Exchange 2000/2003/2007/2010/2013 Symptoms / Description Exchange backups run, Exchange full and Exchange differential…
Backup of Two VMs in a DAG Configuration Fails
SUMMARY Backup of Two VMs in a DAG Configuration Fails ISSUE Back up two Exchange VMs in DAG configuration Description Create separate schedules for any Exchange VMware virtual machines in DAG configuration. Cause When backing up two Exchange VMware virtual machines in a DAG configuration at the same time with application…
Configuring Oracle Database Credentials
SUMMARY After an upgrade to the Unitrends Client Agent 7.1 (or newer), my Oracle backups are failing with a credentials error. ISSUE Purpose This describes what to do if you upgraded to 7.1 or later and your Oracle backups are failing with a credentials error RESOLUTION Description/Resolution If you upgrade the Unitrends…
Protecting FreeBSD (EOL, See KB 6643)
SUMMARY FreeBSD ReadMe. This information below was previously true, but has been superseded by KB Unitrends Operating System End of Life Notification. It is being kept for legacy information only. ISSUE UPDATE: As of April 2nd 2019, FreeBSD has been added to our Unitrends Operating System End of Life Notification.…
Common Backup Failures and Performance Issues
SUMMARY Reference article to consolidate information and provide troubleshooting steps for backup failures and performance issues. ISSUE Backups are taking a long time to complete or are failing. RESOLUTION What can cause a backup to fail with "The database update failed" or similar? This error generally means that the…
iSeries backup not running
SUMMARY iSeries backup not running ISSUE Description iSeries backup will not run. Looking in the iSeries backup logs I see a message stating: Processing already in progress for iSeries client [Machine Name]. Cannot continue. Cause A backup or restore operation was terminated before it was allowed to finish. A lock file is…
Hyper-V guest becomes unavailable during backup
SUMMARY Hyper-V guest VM may become unavailable during backup ISSUE Purpose Enable online backups of Hyper-V guests Description When a backup initiates, the Hyper-V guest becomes temporarily inaccessible. Cause There are several requirements to perform online backups of Hyper-V guests. If these requirements are not met,…
Viewing Backup Details
SUMMARY Viewing Backup Details ISSUE Purpose This article details how to find details on files contained in a specific file-level backup Description Where can I find details on files contained in a specific file-level backup? Cause N/A Resolution There are two ways to view the details of the files/folders that were backed…