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Cannot backup Hyper-v Cluster that has the VM disks on a Scale-Out File Server
ISSUE You are trying to protect Guest VMs that reside on Hyper-V and whose disks reside on a Scale-Out File Server, which uses SMB 3.0. RESOLUTION Support for Protecting Hyper-v VMs with disks that reside on SMB3 shares shares was recently introduced by Microsoft. This is a feature Unitrends openly supports for Hyper-V.…
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Volumes that are being included and excluded for backups
ISSUE Purpose To give step by step instructions to locate and identify which volumes per client are being included and excluded in their backups Satori Web Interface Steps: 1. Select Jobs on the left hand side of the User Interface 2. Select the Job Manager Tab 3. Select the schedule you wish to check 4. Click Edit 5. In…
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Synthetic full backups fail due to memory limitations
SUMMARY Steps to resolve an issue where synthetic full backups were failing because of memory limitations. ISSUE Synthetic full backups fail due to memory limitations. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in a version previous to 9.1.0.
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Agent installation or upgrade
SUMMARY This article provides an overview of agent installation and upgrades ISSUE Before an asset can be added to a Unitrends appliance, an agent must be installed. For most versions of Windows, the agent is installed automatically when you add the asset. For assets running other operating systems, you must install the…
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How to protect fault tolerant VMware virtual machines
SUMMARY How to protect fault tolerant VMware virtual machines ISSUE Purpose How to protect fault tolerant VMware virtual machines. Description/Cause VMware cannot create snapshots of fault tolerant virtual machines. Fault tolerant VMs cannot create snapshots, so agentless backups are not supported. Resolution Because of…
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UI erroneously allows multiple NAS devices to be selected in a single job
SUMMARY Steps to resolve an issue where the UI was erroneously allowing multiple NAS devices to be selected in a single job. ISSUE The UI erroneously allows multiple NAS devices to be selected in a single job. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in a version previous to…
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Error: Failed to create a backup of system metadata
SUMMARY Steps to resolve an issue that resulted in a “failed to create a backup of system metadata” error message. ISSUE Error message indicates "failed to create a backup of system metadata”. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in version previous to 9.1.0.
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The Job Manager tab may be inaccessible
SUMMARY The Job Manager tab may be inaccessible ISSUE Users may be unable to access the Job Manager menu, which displays a dialog indicating that it has timed out. RESOLUTION To resolve this issue, upgrade your appliance to version 9.2.
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How to change the password for Xen Poolmaster on Unitrends?
ISSUE ISSUE: How to change the password for Xen Poolmaster on Unitrends? "everything is fine till i change my password to pool of 3 servers on xen 7.0. then i go to setting -> Protected asset -> manage credential -> i'm typing the new password set save and even try to restart UBackup appliance -> and nothing. RESOLUTION…
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VSS Shadow Copies Are Filling C Drive
SUMMARY How to delete shadow copies that are filling up a drive. ISSUE A server may start to fill up on the C drive due to VSS shadow copies that are not deleting. This may be caused by copies that are orphaned out and not deleted originally when they are taken, which causes the following copies that are attached to the…