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Backup failed: Cannot identify backing type for VirtualHDAudioCard
SUMMARY Customer may call in to report the error in VM Ware. ISSUE Backups fail due to an unsupported audio card RESOLUTION Have the customer remove the HD card from the VM, they will most likely see an error that the card is unsupported. This has also occurred when a customer takes a physical machine and converts it to a…
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It may be impossible to select all desired files for inclusion/exclusion in the backup job
SUMMARY It may be impossible to select all desired files for inclusion/exclusion in the backup job. ISSUE If a directory contains more than 200 files, it may be impossible to select all desired files for inclusion/exclusion in the backup job. RESOLUTION To resolve this issue, upgrade your appliance to version 9.2. CAUSE A…
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How to Configure Oracle Backups
ISSUE This video guides you through the setup of backup schedules for Oracle databases to your Unitrends Backup software or appliance using agents. Note: This video was produced in 2015 and may not be consistent with current product features and requirements. It is hosted for historical purposes. Please confirm with…
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VSS Error: Illegal operation attempted on a registry key that has been marked for deletion.
SUMMARY When doing a backup either via the agent or application aware, you may be presented with this error ISSUE When doing a backup of a 2008 server using AppAware configurations on a VMWare host, you may be presented with one of the following errors: In Unitrends Backup Messages UI Screen (appaware VMware): Failed to…
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Backups fail when using EMC Isilon Storage running OneFS
SUMMARY Backups stop or fail when using EMC Isilon Storage running OneFS due to loss of inodes ISSUE Backups may pause or fail, or severe issues with the unitrends backup appliance may be encountered when using EMC Isilon Storage configured as an NFS or CIFS passthru device where the Isilon is using EMC's OneFS file…
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Backups of aliased Windows assets may fail
SUMMARY Backups of aliased Windows assets may fail. ISSUE Backups of aliased Windows assets may fail. RESOLUTION To resolve this issue, upgrade your appliance to version 10.2. CAUSE This issue is caused by a Windows agent crash that is indicated by a "Fatal: No backup data received from client." error message.
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Backup fails with the message "BP Agent is not listening"
SUMMARY This article addresses how to resolve the error “BP Agent is not listening. ISSUE When a backup appliance attempts a backup, a connection is first attempted to the client server on port 1743. The connection makes a request to the agent to take a backup of the client server. The agent then determines a data port…
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Using Inclusion and Exclusion Lists in Client Backups
SUMMARY When to use inclusion and exclusion lists in file-level backup of protected clients to specify the data included in backups. ISSUE Purpose This article describes the use of inclusion and exclusion lists when creating a file-level backup. For Windows file-level backups, if you use selection lists that omit system…
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Excessive memory usage by AHV backup processes may cause large AHV backups to fail
SUMMARY Excessive memory usage by AHV backup processes may cause large AHV backups to fail. ISSUE Excessive memory usage by AHV backup processes may cause large AHV backups to fail. This failure is usually occurs during initial backup preparation and is indicated by a "realloc failed" entry in the aprotect.backup.log.…
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Snapshots may be left behind in the Storage Repository when disks are excluded from Xenserver backups
SUMMARY Snapshots may be left behind in the Storage Repository when disks are excluded from Xenserver backups. ISSUE Snapshots may be left behind in the Storage Repository when disks are excluded from Xenserver backups. This issue only occurs when crash-consistent quiesce settings are used. RESOLUTION To resolve this…