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Unnecessary full backup scheduled following recovery on an alternate server
SUMMARY Steps to resolve an issue where an unnecessary full backup would be scheduled following recovery on an alternate server. ISSUE An unnecessary full backup is scheduled following recovery on an alternate server. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in a version…
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NDMP backup file count was incorrectly reported
SUMMARY Steps to resolve an issue where the NDMP backup file count was incorrectly reported. ISSUE Backup file count for NDMP backups is incorrectly reported. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in a version previous to 9.1.0.
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How to schedule bare metal backups
SUMMARY Steps to add bare metal backups to a backup job ISSUE One or more servers require separate bare metal backups, but bare metal backups are not listed as an option for the schedule types in the job creation dialog (Fulls, Incremental Forever, Fulls and Incrementals, Fulls and Differentials) RESOLUTION Select a Custom…
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Linux bare metal protection for clients that have a default network adapter with a name other than eth0
ISSUE Purpose Modify network settings for clients with network adapter names other than eth0. Description Clients that have a primary default network adapter with a name other than eth0 might not have their network settings applied properly in the BareMetal environment. The client might have no IP address at boot time, or…
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Can I use my previous backup solution until the Unitrends has completed it initial Full/Master?
ISSUE Can I use my previous backup solution until the Unitrends has completed it initial Full/Master? Cause 1: I am concerned about the initial Full/Master backup taking a long time to complete. Cause 2: I would like to have a second restore option in case the Unitrends becomes unavailable. RESOLUTION RESOLUTION 1 (to…
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How do I schedule iSeries backups?
SUMMARY How do I schedule iSeries backups? ISSUE This KB article will explain how to schedule backups for an iSeries/AS400 client RESOLUTION Resolution First, add an entry into the Unitrends system's hosts file for your iSeries server. Navigate to Settings > Clients, Networks, and Notifications > Networks > Hosts and…
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Oracle Database on Solaris: Backup Fails with Out of Memory
ISSUE RMAN operations consume additional process memory when opening a session to an Oracle Database instance. The system user's project must have a high enough shared memory allowance or the operation will fail with: ORA-27102: out of memorySolaris-AMD64 Error: 22: Invalid argument RESOLUTION To verify and increase the…
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Bare Metal backup fails with (id 3340) Session completes. Failed to send summary. Error returned 0xffffffff
SUMMARY Bare Metal backup fails with (id 3340) Session completes. Failed to send summary. Error returned 0xffffffff ISSUE Applies To Image-based Bare Metal backup Symptoms Hot Bare Metal backup immediately fails with a Windows event ID 263 from source “Unitrends Agent” with the above summary RESOLUTION MBR partition types…
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SharePoint backup fails with "Share Unavailable"
SUMMARY To help troubleshoot a potential cause for a SharePoint backup failure (full or differential) ISSUE SharePoint backup fails due to an unavailable share RESOLUTION 1. Confirm that there are no active SharePoint backups in the job queue. 2. At this point, there should be no SharePoint RAE related shares on the…
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Windows Backup Error: Task failed: Could not contact client after 5 attempts.
SUMMARY How to resolve the error message: Task failed: Could not contact client after 5 attempts. ISSUE In the error logs of the backup that failed, it gives the error: Task failed: Could not contact client after 5 attempts. For more detailed information on backup failures and performance issues see Unitrends KB 5062 -…