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Backup is 1% since xx hours. Is the backup working or stuck?
ISSUE Backup is 1% since xx hours. Is the backup working or stuck? RESOLUTION You can use our support.sh tool to show the actual transfer details of the backup, but you will not be able to get an estimate of complete. Connect to the Unitrends using an SSH client to access the command line. After authenticating as the user…
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Agent Push may fail when credentials contain spaces or special characters
SUMMARY Agent Push may fail when credentials contain spaces or special characters. ISSUE Under prior releases, usernames containing a space or a password containing certain special characters might be rejected by Agent Push resulting in the failure to remotely install or update an agent on a Windows OS client. RESOLUTION…
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Backups are still going to INTERNAL (D2DBackups) storage. (How to disable a Backup Device)
ISSUE Backups are still going to INTERNAL (D2DBackups) storage but you want all backups to go to the new Backup Device instead. RESOLUTION * Edited the Enabled Jobs to direct the backups to alternative Backup Device you added. * Used the Legacy Administrative Interface to disabled INTERNAL (D2DBackups) * In the HTML5…
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VMware Backups Failing with Error UUID Not Found
SUMMARY To inform customers about VMware Backups failing due to UUID not found error. ISSUE A VMware Backup of a Virtual Machine (VM) fails with the error - “VM with UUID xxx-xxx-xxxxxxxxxxx not found” For more detailed information on backup failures and performance issues see Unitrends KB 5062 - Backup Failures and…
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How do I pause backup schedules?
SUMMARY This article explains how to pause a backup schedule. ISSUE In Satori: Navigate to Jobs and then the Active Jobs tab. Select the backup job that you would like to pause. Select the pause button. In the legacy interface: Perform the following steps to pause a backup schedule: * Select the backup system from the…
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What is a synthetic full backup?
SUMMARY This article explains that "synthetic full" refers to backups synthesized by the appliance to function as a full backup. ISSUE The term synthetic full refers to backups that capture all data on a VM, but were synthesized by the appliance using existing backups. More specifically, the existing incremental backups…
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Support for Solaris Zones (containers)
SUMMARY Does Unitrends support backup of zones? ISSUE Solaris has a feature for virtualization called zones, previously called containers. See this documentation for more information: http://www.oracle.com/technetwork/server-storage/solaris/containers-169727.html…
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Concurrent VMware backups may fail with NBD_ERR_INSUFFICIENT_RESOURCES
SUMMARY Concurrent VMware backups may exceed vCenter memory limitations. ISSUE A large number of concurrent backups against an ESXi or vmware host could result in exceeding vmware's default read buffer size, resulting in intermittent backup failures. This issue will occur when a substantial number of backups use the NBD or…
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Hyper-V CBT error CBTDriverError:uvbCbtSnapshotCreationStarted
SUMMARY CBT drive on a Hyper-V cluster can get out of sync. This can cause CBT issues with getting changed blocks resulting in incremental backups that are the same size of a full backup. ISSUE ----- Error Messages ----- CBTDriverError:uvbCbtSnapshotCreationStarted:: FFFFFFFF80070002 Due to previous error, Unitrends agent…
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Cannot Exclude System State because the option checkbox is not present
SUMMARY Unable to find the option to Exclude SystemState in Settings > Edit > Advanced for a backup job ISSUE When creating a new backup job for a Windows client, the systemstate exclude checkbox is visible on the advanced tab in the job wizard. However, after editing include/exclude lists this box disappears, and, is also…