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Error: Unitrends Agent network: (error = 10057)
SUMMARY This error, caused during backup attempts, is resolved by upgrading the Unitrends Agent to release 9.1.3. ISSUE During a backup attempt, the following error is received: ----- Error Messages -----Unitrends Agent network: (error = 10057) A request to send or receive data was disallowed because the socket is not…
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Windows backups failing after upgrading agent to 9.2
SUMMARY Backup previously reporting warnings prior to agent 9.2 now report failure ISSUE The 9.2.0-2 agent was changed to fail any backup job that skips a file or cannot backup a file. RESOLUTION * Identify the files causing the backup to file. If the number of failing fails is lengthy, use the article How to find skipped…
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Should I avoid manual snapshots?
SUMMARY How to run a one-time backup now ISSUE Should I avoid manual snapshots? RESOLUTION The Unitrends system may be used to create a point in time backup any time a manual snapshot is required. To run a manual one-time backup, create a backup job just as you would create a backup schedule. In the job detail, you may…
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Connection failure: Server version '' at 'https://192.168.X.X:443/sdk/vimService.wsdl' unsupported.
ISSUE There is a connection failure when attempting to launch a VM guest backup through vSphere. The error below is presented in the VProtect Messages. Connection failure: Server version '' at 'https://192.168.X.X:443/sdk/vimService.wsdl' unsupported. RESOLUTION Verify the IP address in the host file is correct for vCenter…
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Windows agent skipped file behavior change
SUMMARY Changes released in 9.2 may cause prior successful backups to be marked as failed due to skipped files. Additionally, backups that are not successful may be promoted to a full resulting in a cycle of daily warnings and never ending full backup attempts. ISSUE The 9.2.0-2 agent was changed to fail any backup job…
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Clearing stale or orphaned Microsoft VSS snapshots
SUMMARY This article provide steps for clearing stale or orphaned Microsoft VSS snapshots ISSUE Snapshots are failing due to a space constraint on the protected asset. This may be a result of stale or orphaned snapshots, often created by 3rd party programs, failed windows updates, or general errors with the Windows VSS…
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WARNING: short read from network data channel (0 blocks, 0 bytes)
SUMMARY Backup fails reporting a short read from network error. This is typically not a network related error. ISSUE Backup data transmission over the network is stopped prior to the completion of the backup, usually due to an event which occurs on the protected asset. RESOLUTION This error is most commonly resolved by one…
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BP Agent service account does not have full permission to backup or restore sharepoint farm
ISSUE Command Failed: Verifying SharePoint User Credentials ----- Client Messages ----- BP Agent service account does not have full permission to backup or restore sharepoint farm. Please set sharepoint farm credentials by using Unitrends Administrator Interface (RRC).See the following Knowledge Base article for additional…
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How to run a single on-demand job
SUMMARY Creating backup jobs - on demand ISSUE Creating backup jobs Use these procedures to manually create backup jobs. These procedures assume that you have added to the appliance each asset you wish to protect. For details on adding assets, see these topics: Managing protected assets and Protecting SQL clusters and…
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invalid option list id:0
ISSUE invalid option list id:0 RESOLUTION When creating backup job with pre-command below getting error: "invalid option list id:0"" D: \Program Files (x86)\Enterprise Vault\Reports\Templates\Transform-Backup.ps1 If we create the job without the pre-backup command then attempt to save with the command get the following:…