/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

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SQL Server does not display under a client in the UI
SUMMARY Explains how to fix a SQL WMI error and other issues with the display of SQL in the unitrends UI. ISSUE Applies To SQL server 2005 (other than Express) and SQL 2008 and higher Symptoms / Description When installing an agent, or, checking for SQL in the UI, a registered windows client does not list having a SQL…
How to select which backups should be encrypted
SUMMARY Details on how to select specific VMs, servers, and/or clients for encryption. ISSUE Specific assets need to have backups encrypted. RESOLUTION Important: Before following the process below, encryption must be configured and enabled on the appliance. See how to configure encryption in the administrators guide for…
Citrix Studio, XenApp, XenDesktop, and VDI VM support
ISSUE Understanding Unitrends support for Citrix Studio, XenApp, XenDesktop, and VDI VMs RESOLUTION The authority for backing up XenApp and XenDesktop is Citrix. Consult their KB article on "How to Backup and Restore your XenApp/XenDesktop Database." The best practice for Citrix Studio, XenApp, XenDesktop, and…
VSS errors on Windows 2003
SUMMARY Resolve VSS backup errors with our windows agent ISSUE Windows 2003 Event Type: Error Event Source: VSS Event ID: 20 Description: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy Service is not registered. This might happened if an error occurred during Windows setup or…
Executing Backups of VMware Templates
ISSUE Background Templates can be backed up immediately or scheduled for periodic backup. Scheduled backups are more typical – you create a calendar-based schedule which specifies when VMware template backups will occur. Immediate backups are basically just scheduled backups that occur only one time and are executed as…
USNAP is not able to create a volume shadow copy
SUMMARY Agent-based backup fails with "Usnap is not able to create a volume shadow copy" ISSUE Windows agent-based backups fail with "Usnap is not able to create a volume shadow copy" error. RESOLUTION Please use this KB when addressing this issue, please note that this process gives the server more time to complete VSS…
Can the Unitrends Client Agent send the backup data directly to a NAS or other storage device?
ISSUE QUESTION: Can the Unitrends Client Agent send the backup data directly to a NAS or other storage device? RESOLUTION ANSWER: The data must always pass through the Unitrends Data Protection Unit (the UB Virtual or Recovery-Series Appliance). You can not use the Client Agent on the PC to send data to a NAS (or other…
WAN backups failing
SUMMARY WAN backups or backups across an ISP link through firewalls ISSUE Backups through a layer 3 gateway firewall or especially over an ISP hosted link will fail with network connection stopped or verify failures (where both checksums are not present, indicating backup completion was not made). Timeouts in backup may…
Backup Failures FAQ
SUMMARY A starting point for diagnosing backup failures ISSUE A backup has failed. There are many conditions from permissions, connectivity, storage limitations, environment impacts, 3rd party interference, misconfiguration, and more that could result in a backup failure. This article will attempt to address some basic…
Alert Seen: "VM <vm_name> removed from schedules due to vMotion or connection loss"
SUMMARY With release 10.3.2 and later, by default if a VM is no longer detected present in a VMWare environment, an alert will be generated to notify users it has been removed from schedules. ISSUE Starting with release 10.3.2, when a VMWare VM is dropped from a backup schedule because it is no longer detected as…