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How do I restore backups from a client with an alias?
SUMMARY This article provides details about the proper way to restore a backup from a client with an alias. ISSUE When you perform a file-level restore from a client with aliases, it’s important to restore them in order. When you are backing up an aliased client, you must decide whether to include or exclude the system…
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VMWare Backup Error: *** glibc detected *** bputil: double free or corruption
SUMMARY VMWare Backups may fail with "*** glibc detected *** bputil: double free or corruption" ISSUE VMWare schedules may fail to run. The following error may be seen in schedule reports: "Error Failed to start schedule: *** glibc detected *** bputil: double free or corruption (!prev)" This occurs only for VMWare jobs…
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How to create a backup schedule
SUMMARY This article will provide steps to create a backup schedule. ISSUE To create a backup schedule, that can easily be accomplished by following the below steps. 1) After you are logged into the user interface, click on Protect in the left navigation pane. You will see the protected assets listed. 2) Next, you will…
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Hyper-V VMs not showing up after adding host asset
SUMMARY After a Hyper-V Node or CLuster is added in the COnfugure Protected Assets tab, Hyper-V VMs managed under that asset may not appear in some cases. ISSUE After adding a Hyper-V Host object under the Configure > Protected Assets tab, you may notice VMs do not appear under that asset that shoudl be present. This…
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Linux Change Journal
SUMMARY Linux Change Journal ISSUE Backup warning or failure that a Differential has failed due to Journal wrapping. RESOLUTION You will be editing values in the /usr/bp/bpinit/master.ini file of the computer you are protecting. IMPORTANT: Once you complete this process, you must perform a 1-Time Full/Master using the new…
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Protecting Hyper-v VMs with disks that reside on SMB3 shares
RESOLUTION Support for VMs with disk storage located on SMB 3.0 shares was recently introduced. Please ensure your DPU is on the latest version of RecoveryOS and that the Hyper-v Agents are on agent 8.0 or greater (preferably, the latest). For more details, review the Administrator Guide for Recovery Series and Unitrends…
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Exchange backup failing for "Network connection stopped"
SUMMARY Customer's Exchange backup for a single database continues to fail with the error "Network connection stopped" ISSUE Scenario: Exchange(all versions) with multiple mail databases Only a single database continuously fails for "Network connection stopped" Check the WBPS error logs and you will likely find a message…
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Slow agent-based backups of XEN guests
ISSUE For more detailed information on backup failures and performance issues see Unitrends KB 5062 - Backup Failures and Performance Issues RESOLUTION The recommendation from XenServer Support is to disable ALL Offloading (File Level Slow Backup Performance on Xen Guest Windows Operating System recommends disabling the…
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Disable/Enable Upstart services for Linux clients
SUMMARY This article explains how to disable (and re-enable) the bpinetd and mynotify Upstart services for Linux clients. ISSUE After installing the Unitrends agent on a Linux client which uses the Upstart init system, the bpinetd and mynotify services will automatically start at system boot. In most cases, it will never…
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Could not set startup value for virtual disk driver
ISSUE Backup completes successfully however ----- Warning Messages ----- Could not set startup value for virtual disk driver msahci. Could not set startup value for virtual disk driver lsi_scsi. Could not set startup value for at least one virtual disk driver in the registry. This may or may not affect an Instant Recovery…