How to manually truncate/purge Exchange server logs
ISSUE These steps can be used as a rough guide on how to use Diskshadow to truncate Exchange logs. As always, contact Microsoft for exact steps for your exact Operating system and application version. One of the most common stories is that without a working Exchange Server backup when you perform massive mailbox moves,…
Backups have an hourglass beside them, but do not appear to be running
ISSUE Backups have an hourglass beside them in the UI, but there is no data being transferred. RESOLUTION Please call Support to have this issue resolved.
Configuring NDMP NetApp clusters for backup
SUMMARY This article explains that Unitrends supports NDMP backups of NetApp clusters using the node-scope mode. ISSUE Purpose This article explains that Unitrends supports NDMP backups of NetApp clusters using the node-scope mode. Description Unitrends supports NDMP backups of NetApp clusters if Data Ontap version 8.2 or…
Novell OES: But backups never complete or backup performance is considerably slow
ISSUE The following symptoms are experienced when backing up a Novel OES server using the Unitrends Client Agent: * But backups never complete * Backup performance is considerably slow RESOLUTION Resolution 1 The logs for the OES backup are located on the OES server in the directory path of /usr/bp/logs.dir/* If you have…
How to find skipped files in a "Yellow"(warning) backup
SUMMARY Describes how to determine what files were skipped and why when a backup job indicates warnings. ISSUE Purpose Describes how to determine what files were skipped and why when a backup job indicates warnings. Description Backups may show up with a yellow color in the UI. RESOLUTION Resolution Windows: Check in…
Unexpected virtual backup failures on VMware 6.x: "Cannot complete login due to an incorrect username or password"
ISSUE An unexpected backup failure occurs on VMs that were backing up previously, with no changes in the VM or Hypervisor envrionment. When the error occurs, you are unable to perform a VMware backup for hours. RESOLUTION Ensure that there have been no changes to password or computer names, or any vMotion of VMs during the…
Receive the error "Change Block Tracking must be enabled" even though ctkEnabled = true
SUMMARY You verified that the VM has ctkEnabled = true and scsi0:0.ctkEnabled = false. Yet, you continue to get the error: Change Block Tracking must be enabled ISSUE You verified that the VM has ctkEnabled = true and scsi0:0.ctkEnabled = false. Yet, you continue to get the error: Change Block Tracking must be enabled…
How do I perform an On-demand 1-Time Full (Master/Parent) using the new HTML5 Web Administrative Interface?
SUMMARY PUBLIC ISSUE How do I perform a 1-Time Full/Master using the new HTML5 Web Administrative Interface? RESOLUTION If your Job only contains only one Protected Asset: * Click from the left, Main Menu. * Click on Job Manager tab. * Select the Job that contains the Computer, then click . * Click Next to enter the Define…
SQL backups cannot be created due to error " value must be numeric"
ISSUE Cannot create backup schedules for SQL databases, error output returned is " value must be numeric" RESOLUTION This is due to the SQL databases having an underscore in their name, ex. (test_database) . The work around for this, is to create the backup schedule using a database without an underscore in the name, save…
SQL differential backups failing
SUMMARY This article addresses an issue that causes an SQL differential or transaction log backup to fail. ISSUE Full SQL backups run successfully but differential or transaction log SQL backups fail with an error similar to the following: ----- Error Messages ----- Unable to perform a Differential backup of database…