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Protection of Pass-through disks on Hyper-v or VMware
SUMMARY Protection of Pass-through disks on Hyper-v or VMware ISSUE Purpose Describe the process for protecting Pass-Through disks in VMWare or HyperV environments. Description In a virtual machine, disks are most commonly locally attached or SAN storage presented and managed by the hypervisor itself to the guest operating…
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System state is excluded from backup, it requires volumes: C:/
SUMMARY This article discusses how to address an issue that prevents a system state backup from occurring. ISSUE Purpose This article discusses how to address an issue that prevents a system state backup from occurring. Applies To Windows Server 2003, 2008 Description A system backup requires that the C volume is not fully…
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Managing Deduplication (LEVEL 1, LEVEL 2, LEVEL 3)
SUMMARY This article describes the deduplication data modes and their impacts. ISSUE Deduplication is by default set to LEVEL 1 on Trial activated UB systems and on Free edition units. Deduplication cannot be enabled on free editions. Deduplication is set to LEVEL 3 on UBs deployed and activated with purchased activation…
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Windows agent file-level backup failure due to change journal wrap or Journal range exceeded
SUMMARY How to fix backup failures due to change journal wrap errors ISSUE Unitrends' agent for Windows uses each volume's NTFS USN change journal to determine which files have been modified since the prior full or incremental backup's point-in-time. If the USN change journal for the volume in question does not contain the…
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Bare Metal Backup Failure
SUMMARY Bare Metal Backup Failure ISSUE Purpose This article addresses an issue that cause a Bare Metal backup to fail. Applies To Windows 2003/2008/2012/XP/Vista/7Symptoms / Description A hot Bare Metal backup fails with the error message below. BP: Image backup of /dev/Partition-1-NTFS not complete!! The pipe has been…
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Backups fail on ForeFront Threat Management gateway (TGM) server
SUMMARY Clients with Forefront TMG will not register to a Unitrends backup appliance and will not back up if manually registered without client-side manual edits to the configuration, therefore, redirecting data ports for clients with ForeFront Threat Management Gateway servers is required. ISSUE Forefront Threat…
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Backups failing because of a nonexistent space limitation
SUMMARY Multiple subsystem backups were failing, due to not being able to register/reserve space on a system. ISSUE Multiple subsystems are failing and not able to register / reserve space on the system. RESOLUTION Update to version 9.1.0 or later of the Unitrends software. CAUSE This condition is due to an excessive…
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Error: BP:Backup data of the sparse and dedupe file is not supported
SUMMARY When backing up a windows 2012 server with Windows native deduplication and DFS enabled on the same paths, some files may hang for long periods on locks causing timeouts or backup failures. This is resolved in 9.0.0-15. ISSUE Backup of Windows 2012 with native deduplication enabled skips files or hangs for long…
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Network Connection Stopped / Increasing Master.ini Timeout Values on a Windows Server
SUMMARY When a backup fails, it could be due to timeout issues. The timeout values need to be increased in the master.ini on the server in question in order to stop this from happening. ISSUE Backups fail or network timeout issues are experienced. One of the following errors is encountered: Error WARNING: Network…
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VMware backups fail with invalid username or password error.
SUMMARY vProtect backups fail with an invalid username or password error. ISSUE vProtect backups fail due to invalid ESX credentials. RESOLUTION Supply the appropriate ESX Administrator credentials in Settings > Clients, Networking, and Notifications > Clients for vCenter servers/ESX hosts CAUSE An ESX user account with…