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If the top entry in a column of regex filters is deleted, the filter at the bottom of the column may also be deleted
SUMMARY If the top entry in a column of regex filters is deleted, the filter at the bottom of the column may also be deleted. ISSUE If the top entry in a column of regex filters is deleted, the filter at the bottom of the column may also be deleted. RESOLUTION To resolve this issue, upgrade your appliance to version 10.1.
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VMware Changed Block Tracking Errors
SUMMARY Changed Block Tracking Errors ISSUE Purpose To assist customers who get failed VMware Backups due to Changed Block Tracking (CBT) errors.Description Customer has successful VMware backups for one (or more) Virtual Machine(s) (VMs). Now, customer removes this VM(s) from the inventory and adds it back to the…
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Can I protect a DHCP client with the Unitrends system?
SUMMARY Describes requirements for protecting DHCP clients. ISSUE Yes, you can protect DHCP clients. DHCP support has been added for the following clients: * Windows, release 7.2 or higher * Linux, release 7.3 or higher * Mac, release 7.3 or higher For clients that utilize DHCP for IP address assignment, DNS-only…
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Backup Failure when Virtual Machine's Disks are converted from VHD to VMDK using 3rd Party Tool
SUMMARY Backup Failure when Virtual Machine's Disks are converted from VHD to VMDK using 3rd Party Tool ISSUE Purpose Address virtual machine backup failure when the VMs' Disks are converted from VHD/VNDx (Hyper-V) to VMDK (VMware) using a 3rd Party Tool. Description When converting Virtual Disks from VHD/VHDx (Hyper-V) to…
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Hyper-V 2012 on AMD Platforms impacted by January 2019 patch KB4480963
SUMMARY Hyper-V VMs on certain 20102/R2 hosts may crash after entering and leaving a save state due to a Microsoft defect in their January 2019 patch. ISSUE After January Microsoft Rollup patch KB4480963, Hyper-V VMs running on certain AMD-based hosts with Windows 2012 or 2012R2 will crash when attempting to leave a saved…
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System State is disabled and excluded from backup due shadow volume validation failure. -'System Writer:\System Files', (\\comms\admin$\) <REQUIRED>
ISSUE Your backup fails and you find the following error in the logs and Unitrends UI (REPORTS > BACKUPS > BACKUP HISTORY) <Error> System State is disabled and excluded from backup due shadow volume validation failure. Please be sure these system volumes are not excluded from the backup schedule, otherwise check 'Exclude…
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Log file location for errors, alerts, and warnings
SUMMARY Assist diagnosis of Unitrends system errors and alerts by providing log files. ISSUE Issue An alert or error message is displayed and references a log file for more information. Where are the Unitrends log files located? Resolution Unitrends stores its logs in /usr/bp/logs.dir In addition, most errors and reports…
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Why Client Agent based backups fail for the directory C:\mount? - Converting from Server 2012 Core install to Full GUI
ISSUE Your Windows Client Agent based Master backups fail. The failure may show up as a "Verify Failure" or "Incomplete Backup". If you review the Master backups files in the C:\PCBP directory (Master journal has the naming format of Mast_Month_Day_Hour_Minute_second.txt. Example: Mast_Nov_25-02_00_58.txt) you will find…
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Keep backups forever
SUMMARY Steps for keeping specific backup sets forever. ISSUE Ensure specific backups are never deleted by any retention setting. RESOLUTION To mark a backup so it is not deleted, open the Unitrends Backup UI: * Select "Recover" from the left pane. * Expand the appropriate backup set. * Select the specific backup(s) you…
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After upgrading to 9.1.1, appliances may experience backup failures
SUMMARY After upgrading to 9.1.1, appliances may experience backup failures ISSUE After upgrading to 9.1.1, appliances with targets may experience backup failures related to memory errors. RESOLUTION To resolve this issue, upgrade your appliance to version 9.2.