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System Error 85 - Agent Push Error
SUMMARY In some cases where volume letters may be silently reserved by Windows, including where USB devices like card readers are attached but not mounted, Windows may be unable to itemize and return available letters for use with NETUSE for remote application deployment. ISSUE When leveraging USB devices that may reserve…
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Schedule cannot be enabled. It is associated with protected assets configured to do application aware backups
SUMMARY Unable to enable or create schedules for SQL or Exchange backups for certain servers ISSUE When trying to enable a disabled schedule for SQL or Exchange getting the error message "Schedule cannot be enabled. It is associated with protected assets configured to do application aware backups" RESOLUTION Uncheck the…
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System Writer and 'MSMQ Writer seem to get stuck in a "Waiting for completion
SUMMARY Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object. AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol. Access is denied. ISSUE System Writer and MSMQ Writer seem to get stuck in a "Waiting for completion". Resetting them…
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Hyper-V Backups fail getting version of the VM or because powershell tools are missing
SUMMARY Hyper-V Backup Fails immediately with the following error in Event Viewer : "An error was encountered while getting version of the VM" ISSUE HyperV Backup Fails with the following error indicated in the WBPS logs and Event Viewer "An error was encountered while getting version of the VM" It may also indicate…
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I have installed the Client Agent and... (1-Can not add it to Protected Asset tab or 2-Do not see it in Inventory)
ISSUE ISSUE: I have installed the Client Agent and... (1-Can not add it to Protected Asset tab or 2-Do not see it in Inventory) RESOLUTION RESOLUTION: Since you have already installed the Unitrends Client Agent, we can disable to checks and installation process of the Client Agent, and go straight to communicating with the…
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How to ensure successful inventory sync in large Hyper-V environments
SUMMARY How to ensure successful inventory sync in large Hyper-V environments. ISSUE When a Hyper-V server has more than 200 VMs (including VMs that are turned off), it's possible that the Unitrends agent inventory sync may timeout and fail. If you experience a timeout, you will see a file that ends with ".net" on the…
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Full backups of Hyper-V nodes may take too long to complete
SUMMARY Full backups of Hyper-V nodes may take too long to complete. ISSUE Full backups of Hyper-V nodes may take too long to synthesize. Subsequent jobs may fail to queue properly. RESOLUTION To resolve this issue, upgrade your appliance to version 10.0.
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Host appears to be up, but had a network related error (-255)
SUMMARY Host appears to be up, but had a network related error (-255) ISSUE This error is usually related to problems being experienced with the Windows agent. Use the following steps to troubleshoot: RESOLUTION * Ensure your Unitrends appliance is on the latest version. If it is not, restart the Unitrends system, then…
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Can I perform a VMware backup of RDM virtual disks?
SUMMARY Can I perform a VMware backup of RDM virtual disks? ISSUE Purpose To perform VMware backup of raw device mapped (RDM) virtual disks Description Unitrends’ Virtualization Protector supports VMware backup of virtual RDM disks. It does not, however, support backup of virtual machines configured with physical RDM. For…
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What are the cases where I will have to treat virtual machines as individual servers?
SUMMARY What are the cases where I will have to treat virtual machines as individual servers? ISSUE In almost all cases, the socket license covers the virtual environment completely. It runs a backup at the host level and integrates with the backup infrastructure to ensure that the data of the virtual machines being backed…