/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

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FAQ: How to Create A Windows Cold Bare Metal ISO
SUMMARY How to create a Cold Bare Metal Boot CD for performing a Cold Bare Metal Backup of Windows Servers with Dynamic or GPT (GUUID Partition layout) disks. ISSUE Purpose How to create a Cold Bare Metal Boot CD for performing a Cold Bare Metal Backup of Windows Servers with Dynamic or GPT (GUUID Partition layout) disks.…
Backup is taking longer than expected to queue. Monitor the status of the backup to verify that it queues.
SUMMARY This message may be displayed when attempting to run a schedule or create a new job. ISSUE When attempting to run a schedule or create a new job, backups may fail with "Backup is taking longer than expected to queue. Monitor the status of the backup to verify that it queues." RESOLUTION First, confirm all backups…
FAQ: SQL backup fails with incomplete backup received from client
SUMMARY SQL backup fails with incomplete backup received from client ISSUE Windows agent SQL backups fail with the following message in the RRC: "incomplete backup recieved from client" when attempting a VSS SQL DB backup. a message like the following shows up in the WBPS log on the client: May 25 09:58:29 : Unitrends SQL…
VSS Writer Failed / How to Restart and Re-Register VSS Writers
ISSUE VSS writers can fail for various reasons, such as two or more resources trying to use the writer at the same time. When you run vssadmin list writers in a command prompt with admin rights, you might see one of the writers in a failed state, as shown below: vssadmin list writersWriter name: 'Microsoft Hyper-V VSS…
FAQ: Backup failures due to network connection stopped
SUMMARY This article discusses how to provide a solution to backup failures due to some network connection issues ISSUE Purpose Provide solution to backup failures due to network connection issues in some cases Applies To Windows Agent based Backups Symptoms / Description Backups fail due to network connection stopped or…
UI does not indicate the date of a one-time full backup mixed into a regular backup schedule
SUMMARY Steps to resolve an issue where the UI was not indicating the date of a one-time full backup mixed into a regular backup schedule. ISSUE The UI does not indicate the date of a one-time full backup when mixed into a regular backup schedule. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software.…
Backups are Queued but Do Not Run on System
ISSUE Symptom Backups are queued but do not run on system Resolution Verify the network settings are correct on the system. If the original system is still configured, verify that there is not a network conflict with other systems on the network. Ensure the Tasker service is running. Tasker is accessible in the Legacy UI…
Agent Not Active on Asset
ISSUE Symptom You may receive UI alerts that indicates a client is no longer listening to connections and/or the agent is not active on an asset.Possible Causes * Unitrends Agent is not properly installed on the server / asset * The agent service is not running * The agent service is not actively listening on port 1743…
Best Practices for Converting Virtual Machine Disks from VHD (Hyper-V) to VMDK (VMware)
SUMMARY This article explains best practices for converting a VHD to a VMDK. ISSUE When converting a VHD to a VMDK, you should follow the best practices discussed in the attachment document to ensure that the resulting VMDK is supported by VMware and can be backed up by a Unitrends appliance.
Support for Backups of VMware Virtual Machines on ESX 3.5.0 is Deprecated from Unitrends Version 7.4.0
SUMMARY Support for Backups of VMware Virtual Machines on ESX 3.5.0 is Deprecated from Unitrends Version 7.4.0 ISSUE Purpose To let users know that Backups of VMware Virtual Machines (VMs) residing on ESX(i) 3.5.0 servers is no longer supported on Unitrends software version 7.4.0 and later, and to provide alternate…