-
Backup is growing large and running slow, server runs DFS
SUMMARY Backup is growing large and running slow, server runs DFS. Also valid for any writers that should be excluded from system state. (WDS, DFS, etc) ISSUE Purpose This article addresses that causes a Windows system state backup to grow inordinately large and backup is taking a long time to complete. SymptomsDuring a…
-
The Adding Asset dialog requires an IP address even when the hostname is resolvable
SUMMARY Steps to resolve an issue where the Adding Asset dialog required an IP address when the hostname was resolvable. ISSUE The Adding Asset dialog requires an IP address when the hostname is resolvable. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in a version previous to…
-
Exclusion settings may misleadingly suggest that full regular expression functionality is supported
SUMMARY Exclusion settings may misleadingly suggest that full regular expression functionality is supported. ISSUE Exclusion settings may misleadingly suggest that full regular expression functionality is supported. Unitrends only supports limited selection patterns for exclusion lists. RESOLUTION To resolve this issue,…
-
FAQ: Agent backup failures
SUMMARY Agent backup failures ISSUE Purpose Assist diagnosis of Exchange, SQL, Hyper-V and vCenter-RRC agent backup failures Applies To Exchange, SQL (VSS), Hyper-V and vCenter-RRC Symptoms / Description Backups fail every time. Cause Example Raw Output from Rapid Recovery Console (RRC) for Exchange backup failure: Limited…
-
Bare Metal Backups Failing on Windows 2000 Clients
SUMMARY Enabling hot bare metal backups on Windows 2000 clients ISSUE Hot bare metal backups on Windows 2000 clients fail RESOLUTION To enable usnaps: * Open the Unitrends Agent menu from your Start menu > All Programs > Unitrends Agent. Click Options > Snapshot Properties and select Enable. A reboot of the windows client…
-
Oracle Backup Failure - file create error
SUMMARY Oracle Backup fails with file create error ISSUE ORA-19504: failed to create file "/usr/bp/mnt/natest/unitrends-full-NATESTxx-20150609-220-1-881946839" ORA-27040: file create error, unable to create file Linux-x86_64 Error: 22: Invalid argument This is caused by the option FILESYSTEMIO_OPTIONS viewable by “show…
-
Cancelled jobs hung in the UI
SUMMARY Jobs are hung in the active jobs queue after cancelling them ISSUE By default, when you terminate a job, it will remain in the jobs table for approximately 20 minutes. If a canceled job does not appear to be clearing from the table as expected, you should find a maintenance window to reboot the appliance.…
-
Shadow copies of a volume aborted because shadow copy storage volume not present
SUMMARY Steps to resolve issue where shadow copies of a volume are aborted due to shadow copy storage volume not present. ISSUE In order to appropriately capture an application consistent backup of the virtual machines, a snapshot of the host triggers an equivalent snapshot in the guest operating system of the virtual…
-
VMware Backup Pre- and Post-Commands
SUMMARY VMware Backup Pre- and Post-Commands are commonly used to run custom scripts for freezing and thawing VMs during a backup ISSUE Purpose This article outlines the VMware-supported method for running custom commands before and after vProtect backs up a virtual machine. Description Pre- and Post-commands are most…
-
Insufficient space for backups caused by capacity and change rate
SUMMARY How capacity and change rate may lead to insufficient space for backups ISSUE Insufficient space being reported for backups. This article will cover how the nature of the data protected by a unitrends appliance may contribute to these issues. For more information on "Out of Space" conditions see Error: No more…