How Unitrends helps detect and recover from a ransomware attack
SUMMARY High data change rates can be a leading indicator of ransomware or other malicious activity. Unitrends software monitors for this proactively using predictive analytics and reports this information to users for action. ISSUE Ransomware as a threat continues to grow. A few of the more alarming facts: * Almost 50% of…
Getting Changed Block Tracking (CBT) errors on Virtual Machines that have CBTenabled
SUMMARY Getting Changed Block Tracking (CBT) errors on Virtual Machines that have CBTenabled ISSUE Purpose How to fix Changed Block Tracking (CBT) error. Description Fulls succeed but incremental or differential backups fail with an error that states that CBT is not enabled! Cause Unitrends vProtect backup failed to enable…
Can I deploy the Free Edition of Unitrends Backup (UB) using free ESXi?
SUMMARY Can I deploy the Free Edition of Unitrends Backup (UB) using free ESXi? ISSUE Purpose Describe how to deploy the free edition of UB using free ESXi. Description Yes, you can deploy the UB free edition to VMware’s free ESXi environment to protect up to 8 VMs for free! Simply deploy the UB fee edition to your free…
Alerts: Could Not Connect to Database
ISSUE Symptom * Could not connect to database * Email alerts are sent indicating cannot connect to database Possible Causes * These can be normal if the system was undergoing maintenance, updates, or other actions that would prevent subsystems from accessing the database normally and can generally be ignored. * Under heavy…
Backups Are no Longer Replicating
ISSUE Symptom Backups are no longer replicating Resolution Verify that replication has been restarted on the system. Replication > Dashboard. Check bottom of page for Replication is enabled. If it is not select the Configure Replication button and select Resume replication.
Browsing for VMs or SQL Databases Takes a Long Time
ISSUE Symptom Browsing for VMs or SQL databases takes a long time Resolution If it seems like it is taking a long time to browse the left navigation window for VMs or SQL databases, use the Reload/Refresh button at the bottom of the left navigation window to clear your browser cache and resume browsing.
Unable to See Xen Virtual Machines (VMs) on UEBs
ISSUE Purpose To inform Xen UEB users about Xen Virtual Machines (VMs) not being displayed on the UEB User Interface (UI). Description After registering a Xen Pool Master, some of the Xen VMs in the inventory don't show up on the UEB UI. Cause For Xen VMs in the inventory that don't have their 'resident-on (RO)' and/or…
Issue with protecting Oracle database instances that are configured to use direct I/O
SUMMARY An issue has been resolved regarding protecting Oracle database instances that are configured to use direct I/O. ISSUE Network protocol options were insufficient for Oracle Database backups on Linux platforms, causing Oracle 11g to not backup. UI failure shows that there are issue with PAM Authentication and…
How do I disable mynotify from running
SUMMARY Steps to disable mynotify for troubleshooting purposes. Disabling mynotify is not intended to be a standard configuration. ISSUE /usr/local/bin/mynotify uses high CPU utilization mynotify is used to monitor file system changes and track them in the /usr/bp/Journal. This information is used to minimize the required…
Excluding a nonexistent file path would unnecessarily cause the entire backup to fail
SUMMARY Provides resolution to the issue where excluding a nonexistent file path would unnecessarily cause the entire backup to fail. ISSUE Excluding a nonexistent file path may cause the entire backup to fail. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in a version previous…