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VMWare backups Failed while reading data for disk [LUN] <server>/disk-0000xx.vmdk
SUMMARY Failed while reading data for disk [LUN] /disk-0000xx.vmdk ISSUE Error in ui reports vmware backups are failing with an error similar to: VMWare backups Failed while reading data for disk [LUN] <server>/disk-0000xx.vmdk For more detailed information on backup failures and performance issues see Unitrends KB 5062 -…
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QUESTION: How can I troubleshoot a File Level Backup and see the logs?
ISSUE QUESTION: How can I troubleshoot a File Level Backup and see the logs? RESOLUTION ANSWER: You can elevate the logs on the client you are protecting, and then run the job again. The new log level will drop more of the details into the logs which you can review. TASKS First note that most client-side errors occurring…
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How to configure the Oracle agent on Windows
SUMMARY The purpose of this article is assist with the configuration of the Oracle agent ISSUE The purpose of this article is assist with the configuration of the Oracle agent on Windows. By properly configuring the Oracle agent credentials you will have the option of performing backups of your Oracle databases, and doing…
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How to find Unitrends agent logs related to SharePoint backup or restore (spbackup.log and sprestore.log)
SUMMARY How to find Unitrends agent logs related to SharePoint backup or restore (spbackup.log and sprestore.log) ISSUE Purpose: How to find Unitrend's agent logs related to SharePoint backup or restore (spbackup.log and sprestore.log). Description: Troubleshooting SharePoint backup or restore. Cause: After a SharePoint…
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Oracle Database Backups Fail Due to "cp: cannot stat `/usr/bp/mnt/<user_directory>': No such file or directory
SUMMARY Oracle backups fail due to local mounted directory (/usr/bp/mnt/ ISSUE Oracle backups fail due to local mounted directory (/usr/bp/mnt/<oracle_db_name>/<backup_type>.task) cannot be found. For Instance, customer has an Oracle database called 'test', and we are running a full backup on that database. Error in rae…
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Values entered into the recurrance field for creating a schedule may display incorrectly
SUMMARY Values entered into the recurrance field for creating a schedule may display incorrectly. ISSUE When creating a schedule, the information you have entered into the recurrance field may appear to change after selecting Save. For example "Recurs every 1 hour until 11:59pm" may briefly appear as "Recurs every 1 hour…
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Space issues may occur on the appliance as a result of inaccurate free space calculation
SUMMARY Space issues may occur on the appliance as a result of inaccurate free space calculation. ISSUE The appliance's purging subsystem may misjudge the amount of available space on the appliance which can lead to slow or failed backups and insufficient space warnings. RESOLUTION To resolve this issue, upgrade your…
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Scheduled VMware backups with regular expression filters may sporadically fail to run
SUMMARY Scheduled VMware backups with regular expression filters may sporadically fail to run. ISSUE Scheduled VMware backups with regular expression filters may sporadically fail to run. This can be seen on 10.0 and lower appliance releases in environments with hundreds or thousands of VMs, or where vcetner access is…
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Effect of Windows Firewall on Windows Agent and Windows Instant Recovery (WIR)
SUMMARY Effect of Windows Firewall on Windows Agent and Windows Instant Recovery (WIR) ISSUE Purpose Discuss how firewall settings can affect client backups and Windows Instant Recovery (WIR) restores Description In order for backup/recovery of client data to work properly, communication channels must remain open between…
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Why are my incremental backups taking so long?
SUMMARY This article explains why users with a large number of files, typically in the millions, might experience long incremental backup times. ISSUE There are two factors that contribute to longer run times for incremental backups: * First, the Windows agent scans all files/directories on the specified volumes to…