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How disable offline alerts for clients/assets no longer being protected
SUMMARY The appliance continues to alert each day that an client/asset is no longer listening for Unitrends agent connections. ISSUE There are cases where a customer customer may want to keep a client/asset registered to an appliance even after it has been decommissioned such as long term retention and retaining the…
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How to force file-level (Windows) backup failure for skipped files (Bypassing skipped files threshold)
SUMMARY Failed backup status is desired instead of a warning when even one file is skipped. ISSUE By default, the Unitrends Backup agent version 9.2.0-3 and above allows for 1 in every 1000 files to be skipped resulting in the backup completing with a warning status. RESOLUTION A new key/value pair can be added to…
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Troubleshooting speed and throughput issues on a SonicWall firewall
ISSUE: Throughput testing of a connection through a SonicWall firewall does not yield expected results as compared to testing without the SonicWall firewall. CAUSE: Possible CPU/memory overutilization and/or security feature overhead significantly impacting performance. RESOLUTION: Adjust Maximum Security and Performance…
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HyperV Host Refuses to Create Disks under Instant Recovery
If you get failed to attach disks while attempting a HyperV Instant Recovery Run reg add HKLM\SYSTEM\CurrentControlSet\Services\LanmanWorkstation\Parameters /v AllowInsecureGuestAuth /t reg_dword /d 00000001 /f This will allow the system to bypass the GPO preventing us from connecting to the share. This is usually seen as…
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Release Notes for Recovery Series, Recovery Max, and Unitrends Backup 10.5.6
This document describes new features and fixes introduced in the 10.5.6 release. For upgrade instructions and considerations, reference the Upgrade Guide for Recovery Series and Unitrends Backup. NOTE:* Rebooting the Unitrends appliance is recommended upon upgrading to this release. * To upgrade the appliance from version…
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How can I find imaging media for an older release?
The latest Unitrends imaging media is made available on the Unitrends support site. If an older version is required, it can be found on the Unitrends S3 air gap update repository. 1. Navigate to https://factoryimage.s3.amazonaws.com/. 2. Search for the version required. Example: For the 10.5.4 CentOS 7 imaging media,…
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How can I find air gap update media for an older release?
The latest Unitrends air gap update media is made available on the Unitrends support site. If an older version is required, it can be found on the Unitrends S3 air gap update repository. 1. Navigate to https://factoryupdate.s3.amazonaws.com/ 2. Search for the version required. Example: For the 10.5.4 CentOS 7 air gap…
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Getting Started with Your Free Trial of Unitrends Backup
Thank you for signing up for our 30-day trial of Unitrends Backup. You’re just minutes away from protecting your environment. Read on for resources to help you get started or register your free trial to get free help from our expert Evaluations team. All the Details: Get the Deployment Guide Deployment Guide for Unitrends…
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CentOS upgrade hostname correction steps
ISSUE While upgrading the Unitrends appliance Operating System from CentOS 6 (CE6) to CentOS 7 (CE 7), the requirements for naming the appliance change. In some cases, appliances with a valid hostname under CE6 to become invalid after migrating to CE7. This was commonly seen when underscores where used in the hostname but…
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How can I find an older release of the Unitrends agent software?
Unitrends agents on the Unitrends support Downloads page are always the latest version available. If an older version is required, it can be found on the Unitrends S3 agent repository. 1. Navigate to https://bpagent.s3.amazonaws.com/. 2. Search for the version required. Example output for the "10.5.4" 64-bit Windows agent:…