/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

Backup Recovery

Recovery

DCA job reports VMware Tools are not installed
SUMMARY DCA jobs reports VMware Tools are not installed even though they are. ISSUE During the course of a DCA job to VMware VMIR tasks may report "VMware Tools are not installed". RESOLUTION Update to VMware tools 10.2.1 or higher on the effected production machine then run a new backup. We know that VMware tool 10.2.1…
The .zip file-level recovery procedure for Linux assets may produce invalid files
SUMMARY The .zip file-level recovery procedure for Linux assets may produce invalid files. ISSUE The .zip file level recovery procedure for Linux assets may produce invalid files if both of the following conditions are present: * The attempted download contains at least one, but is not entirely comprised of directories…
Recovery may fail for backups of Hyper-V VMs on SMB
SUMMARY Recovery may fail for backups of Hyper-V VMs on SMB. ISSUE Recovery may fail for backups of Hyper-V VMs on SMB. This issue only occurs if backups were not taken via the CBT driver. RESOLUTION To resolve this issue, upgrade your appliance to version 10.2.
Tape Restore Fails with “File not found”
ISSUE Symptom Tape restore fails with “File not found” Possible Causes Tape restores as well as disk and NAS archive restores rely on a feature called ‘Quick Seek” to guess where data may be in a device. On some tape systems, this can be inaccurate especially when tape hardware compression is enabled. Resolution Edit the…
Support for Mac OS 10.12 Sierra
ISSUE When will Mac OS 10.12 (Sierra) be supported? RESOLUTION Support for Mac OS 10.12 (Sierra) is targeted for Q2 2017.
Hyper-V 2016 Application Backup and Recovery Solution Explained
SUMMARY Explanation of how backup and restore of version > 5.0 VMs in Hyper-V 2016 work.Limitations and restrictionsCommon problems and solutions ISSUE Overview: With Hyper-V 2016, Microsoft introduced a new group of VM versions and completely revamped the backup and recovery model for those versions. The…
What is an active FLR (File Level Recovery) - View and Tear Down
SUMMARY This article will discuss how an active FLR is produced. ISSUE What is an active FLR? RESOLUTION An Active FLR is a disk image created from a VMware or HyperV (a host) level backup. Once the disk is stood up, the file system will be available for browsing. To view or tear down the created disk images available,…
Hyper-V IR may fail
SUMMARY Hyper-V Instant Recovery may fail. ISSUE Hyper-V Instant Recovery may fail. RESOLUTION To correct this issue, upgrade your appliance to version 9.2. CAUSE Instant Recovery failed because the hyperv_instant_recovery script was unable to read a lowercase XML filename.
Error "Database on system with hostname ______ is not responding"
SUMMARY This error occurs when a managing system cannot communicate with one of its sources or managed systems. ISSUE This issue appears in two forms: When clicking on a system in the navigation pane, the error message pops up "Database on system with hostname ______ is not responding" Alternatively, in the navigation pane…
Backup copy jobs for managed appliances may display incorrectly
SUMMARY Backup copy jobs for managed appliances may display incorrectly ISSUE In the Backup Catalog, backup copy jobs for managed appliances may display incorrectly. RESOLUTION To resolve this issue, upgrade your appliance to version 9.2.