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The recover page may not default to any particular sub-tab
SUMMARY The recover page may not default to any particular sub-tab. ISSUE The recover page may not default to any particular sub-tab. RESOLUTION To resolve this issue, upgrade your appliance to version 10.2.1.
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Data copy access jobs may lack an option to delay tests and re-IP
SUMMARY Data copy access jobs may lack an option to delay tests and re-IP. ISSUE Data copy access jobs may lack an option to delay tests and re-IP for a specified period following VM power-on. RESOLUTION To resolve this issue, upgrade your appliance to version 10.2.1.
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File level recovery of Linux assets from incremental backups may fail
SUMMARY File level recovery of Linux assets from incremental backups may fail.when files contain hardlinks ISSUE File level recovery of Linux assets from incremental backups may fail, though recovery from the full backup is typically successful. This issue has primarily been observed in CentOS 5 but may also be encountered…
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Disks offline after a Hyper-V IR
SUMMARY Some Guest VM disks go offline after a Hyper-V IR has completed. ISSUE Purpose To explain how to resolve an issue where disks are offline for some Windows servers after they are recovered through Hyper-V instant recovery in audit or instant recovery mode. Description This problem occurs only when performing a…
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Failed to obtain the VM generation number.
SUMMARY How to resolve the following Hyper-V instant recovery error: "Failed to obtain the VM generation number." ISSUE Purpose To explain how to resolve the following error when performing Hyper-V instant recovery: “Failed to obtain the VM generation number.” Description To resolve this issue, you must install Unitrends…
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Troubleshooting Xen bare metal backup and restore
ISSUE HVM guest support is unavailable * Verify that VT/AMD-V is supported by the CPU and enabled in BIOS. Running Non-Xen Kernel* Restart the server and boot with Xen kernel. Xen is not running* Check /etc/init.d/xend status and restart if necessary. Configuration file /etc/xen/vm/<client_name> is not found* The virtual…
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Tape Media Errors Occur
ISSUE Symptom * Tape media errors occur * Tape write errors appearing in the logs * Devices experiencing problems with writing to tape Possible Causes * Dirty tapes or tape heads * The tape is worn * The tape is marked full Resolutions If tape write errors occur in the logs, clean the tape device with a fresh cleaning…
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Troubleshooting file restore
ISSUE Files are not seen when restoring from a backup F ile s a re n o ts e e n wh e n re s to rin g fro ma b a c k u p * Make sure the backup has actually completed and that an attempt to restore files is not made before the database has been updated. * Be sure to view the backup for the proper client and the proper date…
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Recover from blue-screen crash during Windows 8.1 Windows Instant Recovery client boot
SUMMARY Recover from blue-screen crash during Windows 8.1 Windows Instant Recovery client boot ISSUE Describe the steps to take when a Windows Instant Recovery client running Windows 8.1 suffers blue screen during audit mode or live mode boot. If a Windows 8.1 client suffers a blue-screen crash during audit mode or live…
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An error occurred while saving the snapshot: msg.snapshot.error-QUIESCINGERROR
ISSUE To resolve the following error on VMware 6.0 An error occurred while saving the snapshot: msg.snapshot.error-QUIESCINGERROR Generally, you will see the attempt to create a snapshot, but the operation fails when it reaches about 30% completion.RESOLUTION RESOLUTION 1: For VMware 5.5: VMware KB…