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VMware instant recovery may fail as a result of VMotion issues
SUMMARY VMware instant recovery may fail as a result of VMotion issues. ISSUE VMware instant recovery may fail as a result of VMotion issues. RESOLUTION To resolve this issue, upgrade your appliance to version 10.3 or later.
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Clean teardowns may not be enforced for VM replicas created from backup copies
SUMMARY Clean teardowns may not be enforced for VM replicas created from backup copies. ISSUE Clean teardowns may not be enforced for VM replicas created from backup copies. RESOLUTION To resolve this issue, upgrade your appliance to version 10.3 or later.
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Image-based Bare Metal - need to perform restore while original server is on the network
SUMMARY Image-based Bare Metal - need to perform restore while original server is on the network ISSUE Purpose To provide steps for how to perform an image-based bare metal restore to a test box while the original client is still on the network. Note: This article applies only to image-based bare metal restores. To perform…
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Stateless appliance recovery may fail for Unitrends Backup appliances on XenServer
SUMMARY Stateless appliance recovery may fail for Unitrends Backup appliances on XenServer. ISSUE Stateless appliance recovery may fail for Unitrends Backup appliances on XenServer. In this case, the disk is visible to the OS and mountable, but not visible in the appliance UI. RESOLUTION To resolve this issue, upgrade your…
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DR system state recovery may fail with database errors
SUMMARY DR system state recovery may fail with database errors. ISSUE DR system state recovery may fail with database errors such as the following: "Errors occurred during CREATE of PostgreSQL database!" "Error: appliance metadata recovery failed: Failed to create a new database." RESOLUTION To resolve this issue, upgrade…
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VMWare Instant Recovery cannot create Datastore - Error creating datastore - NoPermission -- Host.Config.Storage required
SUMMARY After starting the IR restore you immediately receive an error that the NFS mount failed and you have confirmed that the account being used for vCenter has access to create VMs and Datastores within VMWare. ISSUE A VMWare Instant Recovery is started and when viewed on the IR status page a failure is seen within a…
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How to resolve recovery issues related to appliance IP address changes
SUMMARY How to resolve recovery issues related to appliance IP address changes. ISSUE If your environment goes offline for an extended period of time, DHCP-enabled appliances may receive new IP addresses from the DHCP server. This may disrupt your ability to recover your data until the actions below are taken. RESOLUTION *…
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BIOS Mismatch
SUMMARY When attempting a unified bare metal recovery (UBMR) you are presented with the error BIOS Mismatch Typically this is: The Selected Client is Legacy and the local BIOS is UEFI, The Selected Client is UEFI and the local BIOS is Legacy ISSUE BIOS mismatch error (NOT UEFI) RESOLUTION The original backup must match the…
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Can not restore files to a UNC path (Example: \\ipaddress\share\ )
ISSUE You cannot restore files to a UNC path (Example: \\ipaddress\share\ ) RESOLUTION You must have already installed the most recent Unitrends Client Agent on the system that you wish to send data to, and it must be listed in the CONFIGURE page under the Protected Assets tab. If this is true, then you will able to select…
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Restore Windows 8 Windows Defender Files with Full System Restore
SUMMARY Windows 8 (and later) Live, Full System Restores, Restore Windows Defender ISSUE When performing a full system restore to live Windows 8 (or later) systems, the user may encounter an error during the restore that notes the state of the operation as follows: Exit Status....: Disk write error ----- Error Messages…